How to cancel 9mobile auto data renewal plan

Last Updated on December 20, 2024 by admin

How to cancel 9mobile auto data renewal plan – Are you tired of your data plan renewing automatically without your permission or at the most inconvenient times? This is a common annoyance for many users of different telecom services, including 9mobile.

While auto-renewal offers convenience, it can quickly become a hassle, especially if you want to change plans or cut down on data expenses. Fortunately, canceling your 9mobile auto data renewal plan is a simple process, and this guide will take you through each step to help you take back control over your data usage and your finances.

Read; How to Borrow data from MTN, Glo,Airtel and 9mobile/Etisalat

Purpose of cancelling data plan on 9mobile

There are several reasons you might consider canceling the auto-renewal on your 9mobile data plan:

The main reason is to stop automatic deductions from your airtime when your current data plan runs out. This is crucial if you don’t wish to continue with the same plan or if your balance is low for renewal.
By canceling auto-renewal, you gain better control over your expenses. You can choose when and how much data to buy, making it easier to stick to your budget and usage needs.
You may want to experiment with different data plans from 9mobile or other providers. Canceling auto-renewal allows you to switch plans without being tied to one..
Your data requirements may evolve over time. If you notice that you’re using less data than your current plan offers, canceling auto-renewal can help you avoid wasting resources.
You might want to take a break from using mobile data altogether. Canceling auto-renewal ensures you won’t incur charges for a new plan while you’re not actively using it.

By canceling auto-renewal, you enhance your flexibility and control over your mobile data usage and expenses. You can opt to renew your plan manually when necessary or switch to a different plan that better fits your needs.

Also read: List of 9mobile/etisalat data Plan and subscription code

How to Cancel 9mobile Auto Data Renewal

If you’ve decided that auto renewal is no longer your needs, fear not. Cancelling your 9mobile auto data renewal plan is a breeze. You can cancel it via

Via ussd code
Via sms
Customer service

1. How to Cancel 9mobile Auto Data Renewal using ussd

To cancel 9mobile auto data renewal using USSD, follow these steps:

Dial *229*0# on your 9mobile line.
You will see a menu with options related to your data plan.
Select the option 4 to cancel auto-renewal. Usually, this is labeled as “Deactivate” or “Cancel.”
Confirm your choice to deactivate auto-renewal.

You should receive a confirmation message indicating that auto-renewal has been successfully cancelled. If you encounter any difficulties, contact 9mobile customer care for assistance.

Read: How To Borrow Data From 9Mobile/Etisalat

2.How to Cancel 9mobile Auto Data Renewal using SMS

You can cancel 9mobile auto data renewal using SMS with the following steps:

Open your messaging app on your phone.
Create a new message.
In the message body, type “STOP”.
Send the SMS to the shortcode 229.

You should receive a confirmation message from 9mobile informing you that your auto data renewal has been successfully deactivated.

3.How to Cancel 9mobile Auto Data Renewal via Customer Service

Dial 300 from your 9mobile line and speak to a customer service representative. Explain that you want to cancel auto-renewal, and they will assist you with the process.
Use the 9mobile App: Open the 9mobile App (Ig9ite), log in with your 9mobile details, and navigate to the “Customer Care” or “My Account” section. Look for the option to cancel auto-renewal and follow the instructions.

How to check 9mobile Data Plan

You can check your 9mobile data plan status and renewal date in the following ways:

1. USSD Code:

Dial *323# on your 9mobile line.
You will receive an SMS containing your data balance, validity period, and renewal date.

2. SMS:

Send “INFO” to 323
You will receive a message with details about your data plan, including the remaining data and expiry date.

3. 9mobile Self-Care Portal:

Log in to the 9mobile self-care portal on their website or through the mobile app.
Navigate to the “Data Services” section.
You should be able to view your active data plans, including their expiry dates.

4. Customer Care:

Call 9mobile customer care at 300 from your 9mobile line or 08090000200 from any other line.
Request the customer care representative to provide your data plan status and renewal date.

FAQs

Q: How long does it take for the cancellation to take effect?

A: The cancellation of auto data renewal on 9mobile typically takes effect immediately. Once you complete the cancellation process via USSD code, customer service, or the 9mobile app, you should receive a confirmation message indicating that the auto-renewal has been successfully stopped.

If you encounter any delays or issues, it might be a good idea to contact 9mobile customer care directly for assistance.

Q: Will canceling my auto renewal plan affect my remaining data balance?

A: No, canceling your auto-renewal plan on 9mobile will not affect your remaining data balance. You will still be able to use the data you have already purchased until it expires. Canceling the auto-renewal simply means that your data plan will not automatically renew when it runs out.

Q: Can I cancel my auto renewal plan at any time?

A: Yes, you can cancel your auto-renewal plan on 9mobile at any time. Whether you’re using the USSD code method, customer service, or the 9mobile app, the cancellation should take effect immediately.

Your remaining data balance will still be available for use until it expires, and the only change will be that your plan will not automatically renew when the current data bundle runs out.

Q: How do I speak to 9mobile customer care agent?

You can speak to a 9mobile customer care agent using the following methods:

Call Customer Care:

From a 9mobile Line: Dial 200 from your 9mobile phone.
From Any Other Network: Dial 0809 000 0200 to reach 9mobile customer service from any other network.

Via Social Media:

Twitter: Reach out to them on Twitter via @9mobileng
Facebook: Contact them on Facebook by searching for “9mobile Nigeria.”

Email:

You can send an email to care@9mobile.com.ng with your query.

Q: How do I check my data balance?

A:To check your data balance on 9mobile, follow these simple steps:

Dial USSD Code: Dial *323# on your phone.
Wait for SMS: You will receive an SMS with details of your remaining data balance.

It’s a quick and easy way to stay updated on your data usage!

Q: How do I borrow airtime or data?

To borrow airtime or data from 9mobile, you can use the Morecredit service. Here are the steps:

Using USSD Code:

Dial *303# on your phone.
Choose “Borrow Airtime” or “Borrow Data” depending on what you need.
You’ll see a list of available loan amounts. Select the amount you want to borrow.
Follow the prompts to confirm your request. You’ll receive a confirmation message.

Using SMS:

Send the amount you want to borrow followed by a hashtag to 303. For example, send “50#” to 303 to borrow N50
You’ll receive a confirmation message with the borrowed amount