Gtbank customer care Phone and whatsapp number

Last Updated on September 4, 2024 by admin

When it comes to excellent customer care service in Nigeria banking sector, Guaranty trust bank is second to None because they are committed to provide exceptional Customer experience and satisfactions all times.

It has become pivotal for customers to have easy access to reliable customer care services. Guaranty Trust Bank (GTBank) recognizes this need and offers various channels for customers to reach their dedicated support team .

The financial institution gives its customers access to services such as asset management services, internet banking, investment, retail and corporate banking.They also offer an excellent customer care unit that is responsible for handling customers

In this blog article, we will explore the numerous ways you can contact GTBank customer care service, whether it’s through phone calls, WhatsApp, email, or social media platforms.

Read: How to register for GTBank internet banking and GTWorld App

Benefits

GTBank Customer Care provides a range of benefits and features that aim to enhance the customer experience and offer seamless support. Here are some key advantages:

Accessibility:

•  You can contact GTBank Customer Care anytime, day or night, including weekends and public holidays. This ensures you can get assistance whenever you need it, without any restrictions.
• They offer various channels to reach them, such as phone, email, social media, WhatsApp, and live chat. This provides flexibility and convenience, allowing you to choose the method that suits you best.
• : Specific contact details for different inquiries ensure your concerns are directed to the right department for faster and more relevant assistance.

Expertise and Support:

• GTBank Customer Care representatives are well-trained and equipped with the knowledge to handle a wide range of banking inquiries and issues. They can provide accurate information, guidance, and solutions.
• GTBank prioritizes timely responses and solutions to customer queries. They aim to address your concerns efficiently, minimizing any inconvenience or delays.
• Agents strive to offer personalized assistance, taking into account your individual needs and circumstances to provide the best possible support.

Technology and Innovation:

• GTConnect: This is a self-service platform that lets you perform various banking tasks, such as balance inquiries, transfers, and bill payments, without needing to contact customer care.
• WhatsApp Banking: This convenient feature allows you to perform transactions and access information directly through WhatsApp, offering another channel for quick and easy support.
• Live Chat: The live chat feature on the GTBank website provides real-time assistance and support, making it convenient to resolve queries online.

How to contact Gtbank customer care service

To help you provide the best assistant or resolving your complaint quickly and efficiently, please include the following to complaints:

1.Your Account details: Account number and name.
2.The Product/Service you are dissatisfied with.
3.Other information about the complaint. Where applicable, include copies of relevant documents.
4.Transaction details, e.g:
5.Amount
6.Date of transaction
7.Channel used for transaction
8.Transaction references number etc.

1. GTBank WhatsApp

GTBank is leveraging on whatsapp platform to bring financial services closer to customers, whilst offering them more channels to bank, make enquiries and have their service requests treated promptly.

You can also contact Gtbank customer support via business  whatsapp whatsapp  by Savin the GTBank WhatsApp number: Add the official GTBank WhatsApp number (+234 904 000 2900) to your phone contacts.

Initiate the chat: Open WhatsApp and send a message saying “Hi” or “Hello” to the saved GTBank number.

This will initiate a chat with GTBank’s WhatsApp chatbot or customer service representative, depending on the service you’re looking for. Once done you get a message like this. Welcome to GTBank Customer Support Platform. How may I assist you today?

[1] 👉 Cancel a Card

[2] 👉 Restrict Account

[3] 👉 Dispense Error

[4] 👉 Complaints

[5] 👉 Product Enquiries

[6] 👉 Requests

[7] ] 👉 Account Services

To make a selection, reply with the number next to your option. Example: Reply 3 to Dispense Error

2. Email Address

If you prefer writing your queries or require more detailed assistance, GTBank customer care can be reached via email as well. Send your inquiries or concerns to their official customer care email address, [gtassistant@gtbank.com] Ensure to provide comprehensive details to expedite the resolution process. as it is important to get the email address right whenever you want to make an enquiry with GTAssistant.

Example: Check Account Balance

Dear GTBank,

Send account balance for XXXXXXXXXX

Regards,

3. Phone call { GTConnect}

GTBank has a dedicated customer care helpline that allows customers to directly connect with its customer support representatives. To contact GTBank via phone, simply dial their magic number –

Tel: +234 1 4480000
Tel: 0700 48266328
Tel: +234 802900 2900
Tel: +234 803900 3900
+234 904 000 2900GTCONNECT).

This will put you in touch with their team, ready to assist with any banking queries or concerns you may have

4. Head Office Address:

Plot 635, Akin Adesola
Victoria Island, Lagos.
Tel: +234 1 2715227 (Corporate enquiries only)

Read: How to apply for Gtbank Payday loan {quickcredit loan}

5. GTBank Social Media

GTBank maintain an active presence on several social media platforms: Facebook, Twitter, Instagram, and LinkedIn. Customers can simply mention or direct message GTBank on any of these platforms, and their social media team will respond promptly, providing assistance or directing you to the appropriate channels for further support.

*. Facebook: @Gtbank

*. Twitter: @Gtbank & @gtbank_help

*. Instagram: @Gtbank

*. LinkedIn: @Gtbank

6. Visit Branch

You can also Visit any GTBank branch to speak directly to any Customer Service Representatives or visit online portal for Complaints & Enquiries: shorturl.at/gvMPT

7. Complete feedback/complaints form via the Help Centre on our Website or Online Banking Applications (Internet Banking, GTMobile & GTWorld)

Read: GTBank transfer code *737#: How to create or reset 4 digit PIN and Transfer money

What services can GTBank Customer Care assist with?

GTBank Customer Care can assist you with a wide range of services, including:

*.Check Account Balance
*.Confirm Account Manager
*.Check last five Transactions
*.Generate Account Statement
*.Check Blocked Funds
*.Confirm Card Location
*.Hotlist my Card
*.View USSD Codes
*.See Agent Banking Locations
*.Check Account Status
*.Check Quick Credit eligibility
*.Check Swift/Branch Sort Code details
*.Check FX Inflow Details
*.Retail Loan Requirements
*.Dispense Error Status
*.Check Card Limits
*.Check Loan Request Status (Loan requests in the last one week)
*.Retrieve Loan Repayment Schedule
*.See Self-service Card Printing Locations

What are the operating hours for GTBank Customer Care?

GTBank Customer Care operates 24 hours a day, 7 days a week. You can contact them anytime, including weekends and public holidays. But  for physical banking hall their operating hours is from 8am- 4pm from Monday to Friday excluding public holiday.

How long does it typically take to receive a response from GTBank Customer Care?

The response time from GTBank Customer Care can vary depending on the channel you use and the complexity of your query. However, they aim to provide timely responses and solutions.

General expectations:

• Phone/GTConnect: You can usually expect to get connected to a live agent within a few minutes.
• Email: Responses typically arrive within 24 hours.
• Social Media: They aim to respond within a few hours, but it can sometimes take longer depending on the volume of messages.
• WhatsApp: You can often receive instant responses from the chatbot, but for more complex queries, you may need to wait for a human agent to assist you.

Factors that can affect response time:

• Complexity of your query: Simple inquiries may get faster responses, while more complex issues may require further investigation and take longer to resolve.
• Channel used: Phone and live chat options generally offer the quickest responses, while email and social media may take slightly longer.
• Time of day and day of the week: You might experience longer wait times during peak hours or on weekends.

Are there different phone numbers or email addresses for specific types of inquiries?

Yes, GTBank does offer different phone numbers and email addresses for specific types of inquiries to ensure efficient handling of customer needs. Here’s a breakdown:

Phone Numbers:

• GTConnect:

•  0700482666328,
• 234 201 448 0000,
• 080 2900 2900,
• 080 3900 3900,
• 081 3985 6000

• GTBank Diaspora:

  To get in touch with the NRN services team, please call  GTConnect,  24hour contact center, on +234-1-4480000, +234 80 2900 2900 or +234 80 3900 3900.

Telephone (Corporate enquiries only): +234 201 271 5227