First City Monument Bank which was incorporated as a private limited liability company on 20 April 1982 and granted a banking licence on 11 August 1983. On 15 July 2004, Through an initial public offering in 2005, FCMB raised over N16bn towards the then N25bn share capital target stipulated by the Central Bank of Nigeria (CBN), becoming one of only 25 banks that were able to achieve this target.
in 2005, FCMB acquired Co-operative Development Bank, Midas Bank and Nigerian American Bank (former Nigerian subsidiary of Bank of Boston). From 26 branches in 2005 (pre-consolidation), the bank grew to 150 branches by 2007.
The bank also completed the acquisition of FinBank Plc in February 2012 and subsequently merged with FinBank in October 2012.
FCMB has unveiled new Contact Centre Interactive Voice Response (IVR) platform where you can now carry out certain banking activities on phone, without having to speak with any of their Contact Centre Consultants from the comfort of your home, offices.
First City Monument Bank customers need is to dial 0700 329 0000 or 01-279 8800 and follow the voice prompt to carry out any of the following transactions:
1.Block debit cards (MasterCard and Verve)
2.Reset Internet Banking password
3.Reset FCMBMobile Plus login password
4.Increase Limit on FCMBMobile Plus
5.Enable transfer on Internet Banking
6.Adjust limits on our Internet Banking (Personal)
7.Switch easily between own account numbers without having to terminate the call
8.Transfer funds within FCMB
9.Airtime recharge to all major networks for self and 3rd party
10.Account balance enquiry
11.Account history enquiry (last five transactions)
12.Telephone Banking PIN setup and change
13.Account balance request – Available via self-service on all Alternate channels.
14.ATM Card re-issuance – Available instantly at the branch.
15.ATM Card blocking
16.Cheque book request
17.Stop Cheque order
18.information on branch / ATM locations
19.Information on Products and Services
20.Customer feedback management (complaints, commendations and suggestions)
21.internet Banking Transaction password reset –
22.Account statement request via e-mail – Available on 329 and Internet Banking.
FCMB Customer Care: Phone Number
FCMB depositors can reach their customer care through the following phone number should the case you don’t want to visit the banking hall due to busy shedule.
Head Office Phone Number: 012793030
Telephone: 01-2798800 , 07003290000 and follow the voice prompt to carry out any above transactions
FCMB Customer Care: Email Address
From your Gmail or yahoo email address, you can send a message to fcmb customer care:please send an email to firstname.lastname@example.org.
FCMB Customer Care: WhatsApp
Whatsapp channel to react FCMB customer care is: (+234) 09099999814 or (+234) 09099999815
All you need is to save the number and send message explain your complaint or make your inquiry know when you text with customer care
FCMB Customer Care: Branch Close to You or Head Office
Corporate Address: Primrose Tower, 17A, Tinubu Street, Marina, Lagos
You can also visit any their branch office to close to you in all the 36 states in Nigeria including Federal capital Abuja
With the above information of First City Monument Bank customer care, you can Manage your accounts and carry out key services without having to speak with a Contact Centre Consultant