Last Updated on July 1, 2024 by admin
How do I contact Sterling Bank customer care—-Sterling Bank is committed to providing excellent customer service and ensuring the satisfaction of its esteemed clients. As part of this commitment, the bank has established a dedicated Customer Care Services department to address any queries, concerns, or issues faced by customers.
The Sterling Bank Customer Care Services team comprises highly trained professionals who are readily available to assist customers through various communication channels. Whether you prefer reaching out via phone, email, or social media platforms, the bank ensures prompt and efficient responses to your inquiries.
By contacting Sterling Bank Customer Care Services, you can have your questions answered, receive guidance on banking products and services, report any fraudulent activities or discrepancies in your accounts, request assistance with transactions or complaints resolution, and much more.With a strong emphasis on personalized customer support and effective problem-solving techniques,
Sterling Bank’s Customer Care Services aim to create a seamless banking experience for all customers.If you’re seeking reliable ways to contact Sterling Bank customer care, you’ve come to the right place. In this article, we’ll guide you through easy methods that guarantee a hassle-free experience on how to contact sterling bank for inquiries, questions, or complaints when reaching out to Sterling Bank’s customer care team.
Read: How to check sterling Bank statement of Account and carry out whatsapp banking
How to contact sterling bank customer care
When it comes to seeking assistance from Sterling Bank’s customer care, there are several convenient options available. Tthere Trained customer service representatives are available around the clock to address any queries or concerns you may have
To contact Sterling Bank customer care, you can use any of the following methods:
1. Phone:
You can call Sterling Bank’s customer care number at 24/7 Customer Care Lines
Call the bank 24/7 customer care lines on 07008220000 or
(+234) 07008220000, 01-4484481 and 01-8888822 to speak with a representative (Call rates apply)
2. Email:
Simply compose a detailed message outlining your issue and send it to the designated email address You can send an email to customercare@sterlingbankng.com with your inquiries, complaints, or requests. Make sure to provide all the necessary details for a prompt response.
3. Social Media:
social media platforms such as Facebook and Twitter can also be used as channels of communication with Sterling Bank’s customer care team.
Sterling Bank is active on social media platforms
Talk to us directly through our social media handles
Twitter: @Sterlinghelp
Instagram: Sterlinghelp
Facebook: Sterling bank
You can send a direct message or post on their page with your queries, and a customer care representative will respond.
4. Website
Visit sterling.ng/complaints on their website and fill out our complaint form. Someone will definitely reach out to you.
5. Branch Visit:
For those who prefer face-to-face interaction, visiting a nearby Sterling Bank branch is an excellent option. The friendly staff at the branch will be more than happy to assist you with your banking needs and provide any necessary guidance.
6. The Head Office
Sterling Towers, 20 Marina, Lagos Island, Lagos.
017003270
Also read: Sterling bank Cardless withdrawal-How to withdraw money from ATMs without debit card
Choose the most convenient method for you to reach out to Sterling Bank’s customer care.
To help you resolve your complaint as quickly as possible please ensure the following details are provided:
1.Your Account number
2.Your unique case reference number e.g. (SBNXXXX)
3.A description of your complaint with details (names, date, amount, as the case may be)
4.Details of what you would like us to do to put it right.
5.Copies of any relevant letters, correspondence, and/or additional documentation
You should expect to receive
1.An acknowledgment of your complaint within 24 hours (An email alert containing details of your complaint, your unique case Identification number, and the timeline for resolution.)
2.the bank will also communicate to let you know if further investigation is required to resolve your complaint.
3.Once your complaint has been resolved, you will get a case closure email containing details of your case and the action taken to resolve it.
Conclusion
Contacting sterling bank Whether it’s through phone banking, social media channels, website live chat, email correspondence, or an in-person visit,Sterling Bank understands this, and they have established various clever methods to ensure your satisfaction.
Getting in touch with Sterling Bank’s customer care has never been easier. So, don’t hesitate to reach out and unlock a world of hassle-free communication Kindly choose a medium that’s most suitable for you, and be sure to receive the much-desired response.
