How to contact Opay Customer Care: Phone Number, Email and Whats app

Last Updated on July 1, 2024 by admin

Are you searching for how to contact Opay customer care here in Nigeria? or you want to know more financial services rendered by opay In steps to deepen Financial inclusion through technology which gives you the freedom to get more.

OPay Digital Services Limited is a company founded by Opera Norway with over 30+ million registered app users and 500,000 agents in Nigeria. The financial institution has footprints across Asia, Africa and Latin America in countries like Mexico, Nigeria, Egypt and Pakistan.

The one-stop mobile-based platform for payments, transfers, loans, savings and other essential services for every individual has unveiled how customers can lay complaints, request for service or loan from their comfort .

Also read: How to get Opay POS Machine and become an agent

Table of Contents

What Services is provided by OPay

OPay offers a wide range of financial and lifestyle services in Nigeria, aiming to provide convenient and accessible solutions for individuals and businesses:

For Individuals:

Mobile Wallet: Send and receive money, pay bills, buy airtime and data, and save money with interest.
OPay Debit Card: A physical card linked to your OPay account for online and offline payments.
Bill Payments: Pay for utilities, cable TV, internet, airtime, and more.
Savings and Investment (OWealth): Earn daily interest on your savings with easy access to your funds.
Loans and Credit: Access loans and credit products for personal or business needs.
Transportation: Book rides with ORide and order food delivery with OFood.
Marketplace (OMarket): Buy and sell goods on the OPay platform.
Betting: Place bets on sports and virtual games through OPay.

For Businesses:

POS Terminals: Accept payments from customers using OPay’s POS terminals.
Payment Gateway: Integrate OPay’s payment gateway on your website or app to accept online payments.
Business Account: Manage finances, track transactions, and access credit for your business.
Payroll Services: Simplify payroll management with OPay’s solutions.
Bulk Disbursements: Send payments to multiple recipients easily.

Other Services:

Microinsurance: Access affordable insurance plans for health, life, and accidents.
Wealth Management: Get financial advice and investment solutions.

You can access OPay’s services through their mobile app (available for Android and iOS), website, or by visiting an OPay agent. With its diverse offerings, OPay aims to create a comprehensive financial ecosystem that caters to the needs of Nigerians, both individuals and businesses.

Benefits of using opay in nigeria

OPay offers numerous benefits for users in Nigeria:

Convenience and Accessibility:

Mobile App: The OPay app provides a user-friendly platform for accessing all financial services from the comfort of your home or on the go.
Wide Range of Services: OPay offers a comprehensive suite of financial services, including money transfers, bill payments, airtime purchases, savings, loans, and more, eliminating the need to use multiple platforms.
Extensive Agent Network: OPay boasts a vast network of agents across Nigeria, making it easy to deposit or withdraw cash and access services even in remote areas.

Financial Inclusion:

Easy Account Opening: Opening an OPay account is simple and requires minimal documentation, promoting financial inclusion for those who may not meet traditional banking requirements.
Microloans and Savings: OPay provides microloans and savings options tailored to the needs of individuals and small businesses, fostering economic growth.

Cost-Effectiveness:

Free Transfers: OPay often offers free peer-to-peer transfers within the app, making it an economical option for sending money to friends and family.
Competitive Fees: Compared to traditional banking services, OPay often has lower fees for various transactions, saving users money.
Discounts and Rewards: OPay frequently runs promotional offers, providing discounts and rewards for using their services, further enhancing cost savings.

Additional Benefits:

OPay Debit Card: The OPay debit card enables convenient access to funds at ATMs and POS terminals nationwide.
Bill Payments: OPay simplifies the payment of utility bills, airtime, and data, saving time and effort.
Security: OPay prioritizes security measures to protect users’ funds and personal information, ensuring a safe and reliable experience.

Overall, OPay provides a convenient, affordable, and accessible platform for financial services in Nigeria, contributing to financial inclusion and empowering individuals and businesses alike.

How to contact Opay Customer Care service

You can easily contact Opay customer care from the following means as stated below:

1. In-App Customer Service
2.Mobile
3.Email
4.Social Media

1. In-App Customer Service

To contact OPay Customer Care through the in-app customer service feature, follow these steps:

Launch the OPay app on your smartphone.
Tap on the “Me” icon, usually located at the bottom right corner of the app’s home screen.
In the “Me” section, you’ll find an option called “Help & Feedback.” Tap on it
Under the “Help & Feedback” section, you’ll see several options. Select “Chat with Us.”
This will initiate a chat session with an OPay customer care representative. You can then explain your issue or inquiry and receive assistance in real-time.

Read: How to open Payoneer Account in Nigeria and apply for card

2. Mobile Phone Call

You can contact OPay Customer Care through the following phone numbers:

0700 888 8328 / 01 8888328

0700 8888 329 / 01 8888329

These phone numbers are available 24/7, ensuring you can reach customer care whenever you need assistance.

3. Whatsapp

You can contact opay Nigeria via whatsapp +2349165998936 for self-service like transfer dispute or card dispute etc

3. Email

You can message Opay via Email channel alll you need is to send email :
customerservice@opay-inc.com

4. Social Media

You can also reach Opay customer care via any of verified social media pages.

Instagram:
instagram.com/opay.ng/

Twitter:
twitter.com/OPay_NG

Facebook:
facebook.com/Nigeria.OPay
facebook.com/opaymerchants

5. Address
Alexander House, Otunba Jobi Fele Way, Alausa, Ikeja, Lagos

Read: Polaris Bank Domiciliary Account: How to open account and requirements

FAQS

Q: How do I open an OPay account?
- A: You can easily open an OPay account through the OPay app, available for download on Android and iOS devices. The registration process requires your phone number and some personal information.
Q: How do I upgrade my OPay account?
- A: To upgrade your OPay account and access more features, you’ll need to complete the Know Your Customer (KYC) verification process. This typically involves providing a valid ID and other required documents through the app.
Q: Why was my OPay account restricted?
- A: Account restrictions can occur due to various reasons, such as suspicious activity, incomplete KYC verification, or violation of OPay’s terms of service. Contact OPay customer support for assistance if your account is restricted.

Payments & Transactions

Q: How do I fund my OPay wallet?
- A: You can fund your OPay wallet through various methods, including bank transfers, debit card payments, and cash deposits at OPay agents.
Q: How do I transfer money from my OPay wallet to a bank account?
- A: To transfer money, open the OPay app, go to the “Transfer” section, enter the recipient’s bank details, and follow the instructions.
Q: Are there any fees for transactions on OPay?
- A: OPay charges varying fees for different types of transactions. Refer to their fee schedule on their website or app for detailed information.

OPay Services

Q: What services does OPay offer?
- A: OPay offers a wide range of financial services, including money transfers, bill payments, airtime purchases, savings, loans, and more. They also provide services like food delivery and ride-hailing through the OPay app.

Customer Support

Q: How can I contact OPay customer support?
- A: You can reach OPay customer support through their app, phone
  0700 888 8328 / 01 8888328
  
  0700 8888 329 / 01 8888329
  
  Email (customerservice@opay-inc.com), website contact form, or social media.