Last Updated on December 26, 2024 by admin
We all know that outstanding customer service is essential for any successful business. In the banking sector, providing seamless assistance is crucial for fostering trust and loyalty among customers. Zenith Bank, recognized for its exceptional service, truly understands this.
The Bank Care Services are tailored to ensure that customers receive timely and effective support. Whether you have questions about your account, need help with online banking, or require assistance with a specific financial product, the dedicated team of customer care representatives is available 24/7.
As a leading bank committed to excellence and customer satisfaction, Zenith Bank takes pride in delivering a smooth and supportive customer care experience.
In today’s modern banking landscape, customers have various ways to interact with their bank, including online and mobile banking, ATMs, and phone support. To provide an excellent customer experience, Zenith Bank must meet the expectations of their customers across all channels.
In this article, we will explore how to contact Zenith Bank customer care through live chat, the Intelligent Chatbot, ZiVA on WhatsApp, email, phone, and social media channels.
Read: How to use Zenith Bank Whatsapp Banking ZiVA
ZENITH DIRECT CUSTOMER CONTACT CENTER
1. Zenith bank Ziva {Whatsapp banking }
The Zenith Intelligent Virtual Assistant is your personal banking assistant. Experience the new world of banking by just saying “Hi” on WhatsApp (+234-7040004422).
All you need is to save the WhatsApp number +234-7040004422 on your phone line (where you receive Zenith Bank alerts) and say “hi” to us on WhatsApp.
EMAIL/TELEPHONE
2. General Enquiries
zenithdirect@zenithbank.com
234-1-2787000, 0700ZENITHBANK
Also Read: How to receive Zenith bank foreign currency transfer and swift code
3. Account Opening
For questions about your current/savings/fixed deposit account or all other accounts –
zenithdirect@zenithbank.com
+234-1-2787000, 0700ZENITHBANK
4.Internet Banking
For questions about your Internet banking account-
zenithdirect@zenithbank.com
234-1-2787000
5.Card Services
For questions about your Card (MasterCard, Vpay, VisaCard and any other type of card)
cardservices@zenithbank.com
234-01- 2781740, 2782273
Hotline: 0700 ZENITHBANK
6.Corporate Internet Banking
For questions about our Corporate Internet Banking
eproductsupportunit@zenithbank.com
234-1-2781543, 2784056, 2781588, 2781568, 2787000
7.Zenith Registrars Limited
For questions about our Corporate Internet Banking
enquiry@zenithregistrars.com
234-1-2708930-4
8.E-Business
For questions about our e-products and services
ebusiness@zenithbank.com
234-1-2787000, 0700ZENITHBANK
9. Zenith Insurance Company
For questions about our e-products and services
info@zenithinsurancecoy.com
234-1-2783411, 2783421, 2701004-5, 4613704
10. Zenith bank Head office
Zenith bank Head office is located at is located at :
Plot 84, Ajose Adeogun Street, Victoria Island
Lagos, Nigeria.
Tel: 0700-ZENITH-BANK
ZenithDirect: 234 (1) 2787000,
0700-ATM-ZENITH
ATM Unit: 0700-286-936484
0700-CARD-ZENITH
CARD Unit: 0700-2273-936484
Fax: 234 (1) 2618212
E-mail: zenithdirect@zenithbank.com
How to call Zenith Bank customer care?
Call +234-1-2787000 or 0700ZENITHBANK and pick option “4” to speak with the bank’s customer care specialist for assistance. Alternatively, send an email to zenithdirect@zenithbank.com.
How can I call Zenith Bank customer care for free?
Zenith Bank’s direct lines, +234-1-2787000 and 0700ZENITHBANK are free and open 24/7. Call any of these lines and pick option “4” to speak with an executive for assistance.
How do I contact Zenith customer care on WhatsApp?
You can contact Zenith Bank customer care on WhatsApp by using their dedicated number: +234-7040004422. This number connects you to Zenith Intelligent Virtual Assistant (ZiVA), which can assist you with various banking services such as paying bills, transferring funds, and checking your balance
What is Zenith Bank customer service email address?
You can reach Zenith Bank customer service via email at zenithdirect@zenithbank.com. This email address is for general inquiries and complaints.
Other Zenith Bank customer email addresses are:
Open account: customerservice@zenithbank.com
Cards (MasterCard, Vpay, VisaCard, etc.): cardservices@zenithbank.com
Corporate Internet banking: enquiry@zenithregistrars.com
E-Business services: ebusiness@zenithbank.com
Zenith insurance services: info@zenithinsurancecoy.com
To make a complaint to Zenith Bank, you have several options:
How to make a complaint to Zenith Bank?
Via Phone:
- Call +234-1-2787000 or 0700ZENITHBANK during working hours to speak with a customer service representative.
Via Email:
- Send an email to zenithdirect@zenithbank.com with a clear description of your issue, including any relevant details or documents.
Via WhatsApp:
- Contact Zenith Bank customer care on WhatsApp at +234-7040004422.
Via Website:
- Visit the Zenith Bank website and navigate to the “Customer Service” section. Fill out the online complaint form with accurate details and submit it.
Via Social Media:
- Reach out to Zenith Bank on Facebook
- Contact them on Twitter at @ZenithBank.
- Reach out on Instagram at @zenithbankplc.
Zenith Bank head office address
The head office of Zenith Bank is located at: Plot 84, Ajose Adeogun Street, Victoria Island, Lagos, Nigeria
Read also :How to open Zenith bank Domiciliary account and Diaspora Banking
How to chat with zenih Bank online
Zenith Bank offers a 24/7 live chat service through their ZenithDirect Interactive Solution Centre. You can access this service via their website or through their mobile app. Here’s how:
Via Website:
- Go to zenithbank.com
- Look for the “Customer Service” or “ZenithDirect” section.
- Click on the live chat option to connect with a customer service representative.
Via Mobile App:
- Launch the app on your mobile device.
- Look for the “Customer Support” or “Help” option.
- Tap on the live chat button to initiate a conversation with a customer service representative.
