Last Updated on July 3, 2022 by admin
In other to communicate with Zenith bank customer care using whats app, The bank has introduce ZiVA (Zenith Intelligent Virtual Assistant) to provide quality service and create value for teeming Account holders, the financial institution Artificial Intelligence (AI) is powered by Chatbot on Whats App, designed to serve as personal banking assistant
The Zenith bank Intelligent Virtual Assistant is commitment to world-class service standards has led to several product innovations. creating digital space which helps customers to embark on convenience, speedily and safety when it comes to transactions and it’s driven by the need for additional secured channels of communication with customers as we deepen retail penetration
The Best Commercial Bank in Nigeria in the World Finance Banking Awards 2021, has been leveraging its robust Information and Communication Technology (ICT) infrastructure to provide cutting-edge solutions and products through its network of branches and electronic/digital channels.
You can take Control, Stay Connected, Do It Yourself with the self-service applications, this service app will help to reduce time customer spend to open new accounts, receive instant transaction notifications, check their balances on the go, transfer funds and top up airtime through the uses of Artificial Intelligence
Benefits & Features of ZiVA
Without much Ado, you can make use Zenith bank ZiVA in the following transaction service:
• Pay Bills
• Buy Data
• Transfer Funds
• Open an Account
• View mini and full account statement
• Send your Bank Statement to Embassies/Other Financial Institutions
• Check your Balance
• Request/Stop/Confirm cheque, block card, freeze account
• Log and track complaint
• ATM/Branch Locator
• Live Chat
How to trasact with Zenith bank Whatsapp banking
To carry out your banking activities via Zenith bank whatsapp banking , Customers need to enroll for Ziva by follow the steps below.
1. Adding the zenith bank’s verified WhatsApp mobile number +234-7040004422 on their mobile devices,
2. Agree to the legal terms of use and then initiate a conversation
3.This must be done from the phone line that is linked to the Zenith bank account (where you receive alerts)
4.Then say “hi” on WhatsApp.
5. Wait until you get a feed back before you start you communication
Zenith bank Contact Address:
ZENITH DIRECT CUSTOMER CONTACT CENTER
Email: zenithdirect@zenithbank.com
Phone: 234-1-2787000, 0700ZENITHBANK
Internet Banking
For questions about your Internet banking account-
zenithdirect@zenithbank.com
234-1-2787000
Card Services
For questions about your Card (MasterCard, Vpay, VisaCard and any other type of card)
cardservices@zenithbank.com
234-01- 2781740, 2782273
Hotline: 0700 ZENITHBANK
