Last Updated on July 1, 2024 by admin
United Bank of Africa{ UBA } Customers question is how to contact customer care without visiting the banking premises? The bank has unveiled a channel that will help with your inquiries, complaints, and requests for products and services.
You can reach the help centre anytime, anywhere or everyday to get assistance,Lodging Complaint expressing dissatisfaction using Customer care products and services. You can chat with leo by Log complaint then select your complaint category and follow prompt
The bank Customer interaction centre offers you 24/7 real-time information and assistance on all your enquiries and queries with a Multilingual contact centre . The financial giant with so much customer base believes customers are often faced with challenges that need to be resolved .Based on this they decide to introduce different channels for customer care .
If you’re a UBA customer looking to access their top-notch customer service, you’re in the right place. In this article, we will guide you through ways to contact UBA Customer Care and ensure your concerns are addressed promptly.
Read: UBA ussd-How to transfer money from UBA to another bank
How to contact UBA customer care
You can contact United bank of Africa customer care in the following methods:
1, Whatsapp banking
2.On social media channel
3. Leo, Mobile app
4.Phone call
5.live chat / online chat
6.Email address
1, UBA Whatsapp banking
When contacting UBA customer care, it is helpful to clearly state your concern or question, provide relevant details, and have any necessary account information ready. This will assist the customer service representative in providing you with efficient assistant you .To contact UBA whatsapp banking Simply go to your whatsapp and add +234 903 001 0007 on your phone contact to start your financial transaction or carry out your information inquiry.
You may like:How to check UBA Account Balance, Statement of account and Pay for Flight
2. On Social Media Channels
UBA has an active presence on social media platforms such as Facebook or Twitter. You can try reaching out to them through their official social media accounts by sending a direct message or posting a comment.Connect with the UBA bank via social media and get up to date information about the bank services and also resolution to issue requests at a fantastic rate.
3. Leo, Mobile app
You can chat with UBA Leo on facebook, whatsapp, Apple Messages, Instagram, and Google Business .Also you can open an account, buy airtime, send money, pay bills, make complaints, withdraw without card, block card, pay tax and so much more. with Leo . This can be done with the aim of Whatsapp banking,Instagram, Apple Messages and Messenger and many more.
4. On Phone call
Do you have a complaint or require assistance for a transaction? Kindly call any of the contact service numbers or fill the form below. All enquiries, complaints and feedback will be treated by our efficient executives.
(+234) 01-2808822 (2808UBA)
(+234) 01-6319822
(+234) 07002255-822 (0700-CALL-UBA)
5. Investor Relations Contact
For all inquiries on shareholding, as well as financial and business updates, please contact our investor relations desk
investorrelations@ubagroup.com
(+234) 01-2808822 (2808UBA)
(+234) 01-6319822
(+234) 07002255-822 (0700-CALL-UBA
6. On Email
You can contact UBA customer care via email: all you need is to send them email to: cfc@ubagroup.com
For Prepaid cards inquiry, write to:
Prepaidcardsteamho@ubagroup.com
For Debit cards inquiry, write to:
cards@ubagroup.com
For Savings and Current account inquiry, write to:
RetailandConsumerBanking@ubagroup.com
For Loans inquiry, write to:
RetailandConsumerBanking@ubagroup.com
For Corporate Banking Solutions, write to:
CorporateBank@ubagroup.com
For SME inquiry, write to:
Msmebanking@ubagroup.com
READ: How to buy Airtime/Recharge card from UBA bank
7. Head Office Address
57, Marina, Lagos Island
Lagos State.
Frequently Asked Questions
Q: . How can I contact UBA customer service in Nigeria?
A:You can reach UBA Nigeria customer service through the following channels:
- Customer Fulfillment Center (CFC):
- Phone: 07002255822 or 012808822
- Email: cfc@ubagroup.com
- Social Media: UBA is active on Facebook and Twitter.
- Branch Visits: Visit any UBA branch for in-person assistance.
- Email: For specific inquiries, you can email the relevant department:
- Retail and Consumer Banking: [email address removed]
- SME Banking: [email address removed]
Q: What are the common issues addressed by UBA customer service?
A; UBA customer service handles a wide range of issues, including:
- Account inquiries and management
- Mobile and internet banking issues
- Card-related problems (lost/stolen cards, transaction disputes)
- Loan and investment inquiries
- General banking questions
Q: How can I reset my UBA mobile banking PIN or password?
A:You can reset your mobile banking PIN or password through the following options:
- Using the self-service options on the mobile app or internet banking platform.
- Contacting the CFC for assistance.
Q: How can I block my UBA debit/credit card if it’s lost or stolen?
A: You can block your UBA card immediately by:
- Calling the CFC.
- Using the card management features on the mobile app or internet banking platform.
Q; How do I file a complaint about a UBA product or service?
A; You can file a complaint by:
- Contacting the CFC through phone or email.
- Visiting a UBA branch and speaking to a customer service representative.
Conclusion:
With UBA, your banking queries are just a few steps away from resolution. Whether you choose to connect with them through their social media handles, Phone call, email or via Leo, UBA ensures that you receive their undivided attention whenever and wherever you need it. So don’t hesitate to reach out to UBA Customer Care – they are your 24/7 lifeline to a seamless banking experience.
