Last Updated on October 2, 2025 by admin
PalmPay is a dynamic mobile payment platform that has significantly transformed the financial landscape in Nigeria. Established to facilitate seamless financial transactions through digital means.
The mobile money has quickly become a prominent player in the country’s fintech ecosystem. By offering a user-friendly app, it allows individuals to perform a variety of transactions such as money transfers, bill payments, and airtime purchases with ease and efficiency.
Nigeria, with its rapidly growing population and increasing smartphone penetration, provides an ideal environment for such digital solutions.
PalmPay capitalizes on this by offering secure and convenient financial services that cater to both the banked and unbanked populations.
Its commitment to customer satisfaction is reflected in its continuous efforts to innovate and expand its services to meet the dynamic needs of Nigerian consumers.
The mobile money app strategic partnerships with major banks and financial institutions reinforce its position in the market, enabling it to offer competitive fees and promotions that attract a diverse customer base.
Moreover, the company’s focus on security and compliance with regulatory standards ensures that users can trust the platform with their financial transactions.
PalmPay launched in Nigeria in 2019 with a $40 million seed round and has since grown to serve over 70 million users across multiple African countries
Read:Opay office address location and how to contact customer care via Email, Whatsapp. Phone number
Location And Accessibility Of The Palmpay Office
The PalmPay office in Nigeria is strategically situated to cater to the growing financial technology market in the region. Located in a bustling commercial area, the office is easily accessible via major roads and public transportation, making it convenient for both visitors and employees.
The location was chosen to ensure seamless interactions with partners, customers, and stakeholders within the financial ecosystem.
The office is not only centrally located but is also well-connected to key business districts, facilitating easy access for business meetings and networking opportunities.
In terms of public transportation, the office is near multiple bus stops and is serviced by routes frequently used by commuters.
This ease of access is particularly beneficial for those relying on public transit to reach the office. The location also benefits from nearby amenities such as restaurants, cafes, and shops, which provide convenient options for dining and leisure activities during breaks or after work.
PalmPay is licensed by the Central Bank of Nigeria as a Mobile Money Operator and is trusted by over 40 million users
Office Address of Palmpay mobile Money
PalmPay’s primary office is located at 65, Opebi Road, Opebi, Ikeja, Lagos, Nigeria. This location serves as the company’s headquarters in Nigeria
It head office is located at 20 Opebi Road, Opebi, Ikeja, Lagos, Nigeria
Others are:
Palmpay customer care details
Here are the official PalmPay Nigeria customer care contact details:
Customer Care Helpline
- +234 201 888 6888
- 01 888 6888
Email Support
General support: support@palmpay.com
Walk-In Support
- Customer Experience Center: 64 Opebi Road, Ikeja, Lagos, Nigeria and other branches listed above
In-App Chat
- Open the PalmPay app and use the Help Center or Live Chat feature for quick assistance.
Read: Lists of access-bank usd code for transaction in Nigeria
What Service does Palmpay offer
PalmPay offers a wide range of financial services tailored to individuals and businesses in Nigeria. Here’s a breakdown of what they provide:
Core Financial Services
- Mobile Wallet & Account Opening: Create a PalmPay account easily with your phone number.
- Free Transfers: Unlimited free money transfers to all banks in Nigeria
- Bill Payments: Pay for electricity, water, cable TV, and more directly from the app.
- Airtime & Data Recharge: Get up to 50% discounts and cashback on top-ups
- ATM Card: Free PalmPay debit card with zero maintenance and SMS alert fees
Savings & Investment
- Cashbox: A savings wallet offering up to 20% annual interest.
- SmartEarn: Flexible investment option with up to 22% annualized returns and instant withdrawals
Loans
- Loan Services: Powered by Flexi Microfinance Bank, offering quick access to personal loans
Who owns PalmPay?
PalmPay is majority-owned by Chinese investors, with the most prominent stakeholders being:
Transsion Holdings: The company behind TECNO, Infinix, and itel mobile phones. Their partnership allows PalmPay to come pre-installed on millions of devices across Africa
NetEase: A major Chinese internet and gaming company that co-founded PalmPay under the Transsnet Group
Other Venture Capital Firms: Several global VC firms also participated in PalmPay’s early funding rounds.
Nigerian OperationsChika Nwosu is the Managing Director of PalmPay Nigeria since 2021. He oversees strategy, growth, and partnerships across Africa
Is PalmPay recognized by the CBN?
Yes, PalmPay is officially licensed and regulated by the Central Bank of Nigeria (CBN) as a Mobile Money Operator.This means it operates under strict financial guidelines and compliance standards set by the CBN to ensure safety, transparency, and reliability.
Additionally:
- Deposits on PalmPay are insured by the Nigeria Deposit Insurance Corporation (NDIC).
- Loan services offered through PalmPay are provided by Flexi Microfinance Bank, which is also licensed by the CBN
Read: Top 3 Financial Metrics for Entrepreneurs
What are the benefits of using PalmPay?
Here are some of the benefits of using PalmPay, especially in Nigeria. If you like, I can also share downsides so you have both sides.
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Convenience & Ease of Use
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You can do many things from the app: send/receive money, pay utility bills (electricity, TV subscriptions, etc.), buy airtime/data, and more.
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It reduces the need to visit physical locations.
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Lower or No Fees
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PalmPay often has lower transaction fees vs traditional banks.
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There have been promotions for unlimited free transfers for some period.
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Rewards, Cashback & Discounts
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You can earn cashback when buying airtime, data, electricity, cable-TV via PalmPay.
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There are special “Pay with Transfer” and “Pay to Shop” features that give you discounts.
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Premium users get even more perks.
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Savings & Earning Interest
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PalmPay offers savings options, sometimes with much better returns than a regular bank savings account.
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Its “Target Savings” allows you to set goals and save over time earning interest.
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Premium Account Features
If you qualify, PalmPay’s Premium Account offers several enhanced benefits:-
Up to 3% cashback on essentials like airtime, data, electricity, cable TV.
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1GB free mobile data every month.
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Daily “trial cash” (e.g. ₦500) that generates passive earnings.
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Priority / VIP customer support.
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A “fast transfer safeguard” if transfers delayed.
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Higher interest rates on certain savings products.
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Financial Inclusion & Wide Reach
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PalmPay has many agents and merchants around Nigeria, which helps reach people in underbanked areas.
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It supports multiple ways to fund the wallet (bank transfer, USSD, cash at agent, etc.).
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Security & Regulation
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It is licensed as a Mobile Money Operator by the Central Bank of Nigeria.
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Deposits are insured by NDIC (Nigeria Deposit Insurance Corporation).
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The app uses security features (PIN, biomettric
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