How to use Zenith Bank Whatsapp Banking ZiVA

Last Updated on September 15, 2024 by admin

In other to  communicate with  Zenith bank customer care  using whats app, The bank has introduce ZiVA (Zenith Intelligent Virtual Assistant) to provide quality service and create value for teeming Account holders,  the financial institution  Artificial Intelligence (AI)  is powered  by Chatbot on Whats App,   designed to serve as personal banking assistant

The Zenith bank Intelligent Virtual Assistant is  commitment to world-class service standards has led to several product innovations. creating digital space which helps customers to embark on convenience, speedily and safety when it comes to transactions and it’s driven by the need for additional secured channels of communication with customers as we deepen retail penetration

The Best Commercial Bank in Nigeria in the World Finance Banking Awards 2021, has been leveraging its robust Information and Communication Technology (ICT) infrastructure to provide cutting-edge solutions and products through its network of branches and electronic/digital channels.

You can take Control, Stay Connected, Do It Yourself with the self-service applications, this service app will help to reduce time customer spend to open new accounts, receive instant transaction notifications, check their balances on the go, transfer funds and top up airtime through the uses of Artificial Intelligence

What is Zenith Bank Ziva?

Zenith Bank’s ZiVA, which stands for Zenith Intelligent Virtual Assistant, is essentially a WhatsApp-based banking platform. It functions as your personal banking assistant, allowing you to perform a range of banking transactions and inquiries directly through a WhatsApp chat.

The service also offers a range of digital banking services that cater to the diverse needs of its customers. These services include mobile banking, internet banking, and cardless withdrawals, among others. This flexibility allows users to choose the banking method that best suits their preferences and lifestyle, making it easier for them to access their funds and manage their accounts.

Benefits & Features of ZiVA

Without much Ado, you can make use Zenith bank ZiVA in the following transaction service:

• Pay Bills
• Buy Data
• Transfer Funds
• Open an Account
• View mini and full account statement
• Send your Bank Statement to Embassies/Other Financial Institutions
• Check your Balance
• Request/Stop/Confirm cheque, block card, freeze account
• Log and track complaint
• ATM/Branch Locator
• Live Chat

What Transactions is Available on ZiVA:

Zenith Bank’s ZiVA (Zenith Intelligent Virtual Assistant) on WhatsApp allows you to conduct various banking transactions directly from your chat. Currently, the available transactions include: 

Account Information and Management:

• Check your account balance in real-time. 
• View a summary of your recent transactions (usually the last 5).
•  Get your account number.
• Check your Bank Verification Number (BVN).
•  Temporarily block your Zenith Bank ATM card in case of loss or theft.

Funds Transfer:

• Transfer to Zenith Bank accounts: Send money instantly to other Zenith Bank account holders 
• Transfer to other banks: Transfer funds to accounts in other Nigerian banks.
• Transfers using mobile numbers: Send and receive money using registered mobile numbers linked to bank accounts.

Bill Payments and Airtime Top-up:

• Airtime Top-up: Recharge your own or someone else’s mobile phone. 
•  Purchase data bundles for your mobile phone.
• Pay various bills such as:
  • DSTV/GOTV subscriptions
  • Electricity bills (EKEDC, IKEDC, AEDC, etc.)
  • Other bills to registered Zenith Billers

Other Services:

• Start the process of opening a new Zenith Bank account. 
•  Initiate loan applications through ZiVA. 
• Deactivate your Zenith Bank mobile banking profile.
• Request a full account statement to be sent to your registered email.
• Locate Nearest Branch/ATM: Find the closest Zenith Bank branches and ATMs.
•  Get help and answers to your banking inquiries.

How to transact with Zenith bank Whatsapp banking

To transact with Zenith Bank’s WhatsApp banking, known as ZiVA (Zenith Intelligent Virtual Assistant), follow these steps:

1. Save the ZiVA Number:

   • Save the dedicated WhatsApp number for ZiVA: +234-7040004422 on your phone. Make sure this is the same number you receive Zenith Bank alerts on.

2. Initiate a Chat:

   • Open WhatsApp and start a new chat with the saved ZiVA number.
   • Send a simple greeting like “Hi” or “Hello” to begin interacting with ZiVa

3. Follow the Prompts:

   • ZiVA will respond and guide you through the available services and transactions you can perform.
   • Typically, you’ll be presented with a menu of options, and you can select the one you want by typing the corresponding number or keyword.

4. Wait until you get a feed back before you start you communication

Zenith bank Contact Address:

ZENITH DIRECT CUSTOMER CONTACT CENTER
Email: zenithdirect@zenithbank.com
Phone: 234-1-2787000, 0700ZENITHBANK

Internet Banking

For questions about your Internet banking account-
zenithdirect@zenithbank.com
234-1-2787000

Card Services

For questions about your Card (MasterCard, Vpay, VisaCard and any other type of card)
cardservices@zenithbank.com
234-01- 2781740, 2782273
Hotline: 0700 ZENITHBANK

What is Zenith Bank customer care number?

Call Zenith Bank customer care at +234-1-2787000 or hotline 0700ZENITHBANK and choose the option “4” to speak with the bank’s customer service representative for assistance.

Frequently asked questions

• Q: How do I access ZiVA?

• A: Save the ZiVA WhatsApp number (+234 704 000 4422) on your phone (the one linked to your Zenith Bank account) and initiate a chat by saying “Hi.

• Q: Is ZiVA available to all Zenith Bank customers?

• A: Currently, ZiVA is only available to customers whose WhatsApp numbers are registered with their Zenith Bank accounts and receive alerts.

• Q: Is it safe to use ZiVA?

• A: Yes, ZiVA uses end-to-end encryption and other security measures to protect your information and transactions.

Account & Transaction Related Questions

• Q: What transactions can I perform with ZiVA?

• A: You can check your balance, view mini-statements, transfer funds, pay bills, buy airtime/data, open an account, apply for loans, block your card, and more.

• Q: Can I transfer money to other banks using ZiVA?

• A: Yes, you can transfer money to other banks in Nigeria

• Q: How do I check my account balance on ZiVA?

• A: Simply type “Balance inquiry” or “Balance” in the chat with ZiVA.

• Q: Can I pay my DSTV subscription with ZiVA?

• A: Yes, you can pay your DSTV/GOTV bills through ZiVA.