How to use Zenith Bank Whatsapp Banking ZiVA

Last Updated on December 26, 2024 by admin

To communicate with Zenith Bank customer care via WhatsApp, the bank has introduced ZiVA (Zenith Intelligent Virtual Assistant) to deliver quality service and add value for its numerous account holders. This financial institution’s AI is powered by a chatbot on WhatsApp, designed to act as a personal banking assistant.

Zenith Bank’s Intelligent Virtual Assistant reflects its commitment to world-class service standards, leading to various product innovations. It creates a digital space that enables customers to enjoy convenience, speed, and safety in their transactions, driven by the need for more secure communication channels as the bank deepens its retail penetration.

Recognized as the Best Commercial Bank in Nigeria at the World Finance Banking Awards 2021, Zenith Bank has been utilizing its robust Information and Communication Technology (ICT) infrastructure to offer cutting-edge solutions and products through its extensive network of branches and electronic/digital channels.

Customers can take control, stay connected, and manage their banking needs independently with self-service applications. This service app significantly reduces the time customers spend opening new accounts, receiving instant transaction notifications, checking their balances on the go, transferring funds, and topping up airtime, all through the use of Artificial Intelligence.

What is Zenith Bank Ziva?

Zenith Bank Ziva, also known as ZiVA (Zenith Intelligent Virtual Assistant), is an innovative AI-powered chatbot designed to revolutionize digital banking services. Launched by Zenith Bank, one of Nigeria’s leading financial institutions, Ziva integrates seamlessly with various digital platforms to provide customers with 24/7 access to a wide range of banking services. This cutting-edge technology aims to enhance customer experience, streamline banking operations, and meet the evolving needs of tech-savvy consumers in the digital age

Ziva’s integration with digital banking platforms is a key feature that sets it apart. The chatbot is accessible through popular messaging platforms such as WhatsApp and Facebook Messenger, as well as the Zenith Bank mobile app. This multi-channel approach ensures that customers can easily interact with Ziva using their preferred communication method. The AI-powered assistant utilizes natural language processing and machine learning algorithms to understand and respond to user queries effectively, automating routine banking tasks and improving overall service efficiency.

Customer feedback on Zenith Bank Ziva has been generally positive, with users appreciating the convenience and accessibility of chat banking services. The 24/7 availability and personalized banking experience have been particularly well-received, especially among younger customers who find this approach more engaging than traditional banking methods. Ziva’s ability to handle routine transactions efficiently has reduced wait times and allowed human agents to focus on more complex issues. However, some customers have reported challenges related to transaction processing and technical issues, indicating areas for potential improvement

Zenith Bank’s commitment to digital innovation through Ziva has not gone unnoticed in the financial industry. The bank has received multiple accolades, including the Best Commercial Bank in Nigeria (World Finance Banking Awards 2021) and Bank of the Year (The Banker’s Awards 2020). These recognitions highlight the positive impact of Ziva and other digital initiatives on Zenith Bank’s overall performance and customer satisfaction. As the banking landscape continues to evolve, Ziva represents a significant step towards more customer-centric, efficient, and secure financial need

Read: Zenith Bank Cardless Withdrawal – How To Withdraw Money From ATM Without Naira debit Card

What can you do with ZiVA

With ZiVA (Zenith Intelligent Virtual Assistant), you can perform a wide range of banking transactions and get assistance directly via WhatsApp. Here are some of the key features and functionalities:

Transactions and Services:

1.  Check your account balance instantly.
2. Transfer money to Zenith Bank accounts or other banks.
3. Buy airtime for yourself or others.
4.  Pay utility bills, cable TV subscriptions, internet services, etc.
5.  Request and receive your account statement.

Customer Support:

1. Get answers to common banking questions and inquiries.
2. Lodge complaints and track their resolution.
3. Find the nearest Zenith Bank branches and ATMs.

Convenience and Security:

1. ZiVA is available around the clock, so you can bank at your convenience.
2.  Transactions are secure, with authentication to protect your information.

How to Get Started:

1. Save the Number: Save +234-7040004422 to your contacts.
2. Open WhatsApp and send a message saying “Hi” to the saved number.
3.  Follow the on-screen prompts to access various banking services.

Read: How to get zenith bank statement of account Online

How to transact with Zenith bank Whatsapp banking

To transact with Zenith Bank using WhatsApp banking through ZiVA (Zenith Intelligent Virtual Assistant), follow these steps:

Getting Started:

1. Save the Number: Save +234-7040004422 on your phone.
2. Start a Chat: Open WhatsApp and send a message saying “Hi” to the saved number.

Performing Transactions:

1.  Ask ZiVA to check your account balance.
2.  Request a fund transfer by providing the recipient’s account details and the amount.
3.  Request to buy airtime and specify the amount and phone number.
4. Ask ZiVA to pay a bill by providing the biller code and amount.
5.  Request a mini or full account statement.
6. Lodge a complaint and track its resolution.

Customer Support:

1. Ask any banking-related questions.
2. Request to find the nearest Zenith Bank branch or ATM.

Read: Zenith bank Forex: How to receive Foreign Currency Inward Transfers from abroad

Zenith bank Contact Address:

ZENITH DIRECT CUSTOMER CONTACT CENTER
Email: zenithdirect@zenithbank.com
Phone: 234-1-2787000, 0700ZENITHBANK

Internet Banking

For questions about your Internet banking account-
zenithdirect@zenithbank.com
234-1-2787000

Card Services

For questions about your Card (MasterCard, Vpay, VisaCard and any other type of card)
cardservices@zenithbank.com
234-01- 2781740, 2782273
Hotline: 0700 ZENITHBANK

What is Zenith Bank customer care number?

Call Zenith Bank customer care at +234-1-2787000 or hotline 0700ZENITHBANK and choose the option “4” to speak with the bank’s customer service representative for assistance.

Also read: Type of loans offer by Zenith Bank and how to apply

Frequently asked questions

• Q: How do I access ZiVA?

• A: Save the ZiVA WhatsApp number (+234 704 000 4422) on your phone (the one linked to your Zenith Bank account) and initiate a chat by saying “Hi.

• Q: Is ZiVA available to all Zenith Bank customers?

• A: Currently, ZiVA is only available to customers whose WhatsApp numbers are registered with their Zenith Bank accounts and receive alerts.

• Q: Is it safe to use ZiVA?

• A: Yes, ZiVA uses end-to-end encryption and other security measures to protect your information and transactions.

Account & Transaction Related Questions

• Q: What transactions can I perform with ZiVA?

• A: You can check your balance, view mini-statements, transfer funds, pay bills, buy airtime/data, open an account, apply for loans, block your card, and more.

• Q: Can I transfer money to other banks using ZiVA?

• A: Yes, you can transfer money to other banks in Nigeria

• Q: How do I check my account balance on ZiVA?

• A: Simply type “Balance inquiry” or “Balance” in the chat with ZiVA.

• Q: Can I pay my DSTV subscription with ZiVA?

• A: Yes, you can pay your DSTV/GOTV bills through ZiVA.