How to use Zenith Bank Whatsapp Banking ZiVA

Last Updated on October 8, 2025 by admin

Zenith Bank, one of Nigeria’s leading financial institutions, is renowned for its innovative approach to banking services. Established in 1990, it has consistently expanded its offerings to meet the evolving needs of its customers.

Central to this commitment to innovation is Zenith Bank’s integration of technology to enhance customer experience and accessibility.

One of its notable advancements is the introduction of ZIVA, the Zenith Intelligent Virtual Assistant, which incorporates WhatsApp Banking to provide seamless banking services.

ZIVA represents a significant step forward in digital banking, allowing customers to manage their financial activities with ease and convenience through one of the world’s most popular messaging platforms, WhatsApp.

This service not only simplifies banking transactions but also integrates a level of familiarity and ease of use for customers accustomed to messaging apps.

Through ZIVA, customers can perform a variety of banking tasks such as checking account balances, transferring funds, paying bills, and even purchasing airtime, all from the comfort of their mobile devices.

This service highlights Zenith Bank’s focus on customer-centric solutions, making banking more accessible and efficient. By leveraging cutting-edge technology and understanding customer habits, Zenith Bank continues to set benchmarks in the industry, reinforcing its position as a leader in providing superior banking experiences

Read: Zenith Bank Cardless Withdrawal – How To Withdraw Money From ATM Without Naira debit Card

How to Use Zenith Bank  ZiVA on WhatsApp

Using Zenith Bank’s ZiVA (Zenith Intelligent Virtual Assistant) is super easy and convenient. Here’s a step-by-step guide to get started:

1. Save ZiVA’s Number Add +234 704 000 4422 to your phone contacts. This is the official WhatsApp number for ZiVA.
2. Start a Chat Open WhatsApp and send a simple message like “Hi” to ZiVA.
3. Verify Your Identity If you’re a Zenith Bank customer, make sure the phone number you’re using is the same one linked to your bank account. ZiVA may ask for verification to access your account securely.
4. Explore Services You can type commands or questions like:
   • “Check my balance”
   • “Transfer ₦5,000 to John”
   • “Buy airtime”
   • “Open a new account”
   • “Block my card”
   • “Send my statement to my email”
5. Follow Prompts ZiVA will guide you through each step with clear instructions. Just reply as needed.

Read: How to get zenith bank statement of account Online

How to transact with Zenith bank Whatsapp banking

To transact with Zenith Bank using WhatsApp banking through ZiVA (Zenith Intelligent Virtual Assistant), follow these steps:

Getting Started:

1. Save the Number: Save +234-7040004422 on your phone.
2. Start a Chat: Open WhatsApp and send a message saying “Hi” to the saved number.

Performing Transactions:

1.  Ask ZiVA to check your account balance.
2.  Request a fund transfer by providing the recipient’s account details and the amount.
3.  Request to buy airtime and specify the amount and phone number.
4. Ask ZiVA to pay a bill by providing the biller code and amount.
5.  Request a mini or full account statement.
6. Lodge a complaint and track its resolution.

Customer Support:

1. Ask any banking-related questions.
2. Request to find the nearest Zenith Bank branch or ATM.

Read: Zenith bank Forex: How to receive Foreign Currency Inward Transfers from abroad

Zenith bank Contact Address:

ZENITH DIRECT CUSTOMER CONTACT CENTER
Email: zenithdirect@zenithbank.com
Phone: 234-1-2787000, 0700ZENITHBANK

Internet Banking

For questions about your Internet banking account-
zenithdirect@zenithbank.com
234-1-2787000

Card Services

For questions about your Card (MasterCard, Vpay, VisaCard and any other type of card)
cardservices@zenithbank.com
234-01- 2781740, 2782273
Hotline: 0700 ZENITHBANK

What is Zenith Bank customer care number?

Call Zenith Bank customer care at +234-1-2787000 or hotline 0700ZENITHBANK and choose the option “4” to speak with the bank’s customer service representative for assistance.

Also read: Type of loans offer by Zenith Bank and how to apply