Last Updated on July 18, 2024 by admin
Zenith and fidelity bank customers are not left out of the ATM card fraud and theft since the introduction of internet and mobile banking in Nigeria.
When you get hit by fraudster especially getting unauthorized transactions alert from you bank. Then you should know that your hard earning savings is at risk which most case are hardly to get back.
Over the years, banks has reportedly warm customers to stop given out their account details to unsolicited callers disclosed they t would never call, SMS or e-mail requesting for your card details, PIN, token codes, mobile/internet banking login details or other account-related information.”
ALso read: How to check Zenith Bank account Balance,Statement Of Account and EazyBanking ussd code
Most fraudsters could claim that they represent the bank, requesting your bank verification number (BVN), date of birth and ask you to confirm such details.
They would then request for your debit card details and ATM PIN. Please don’t ever disclose your information details via phone or email nor SMS because you might be dealing with fraudster
You can also read: How to Block GTBank and FirstBank ATM card and Bank Account
Should case you made such error or get authorized debit alert quickly block your bank account and ATM CARD to stop further withdrawal.
The good news is that customers can do it own their own without visiting any branch because both Zenith Bank and Fidelity bank has introduced unique code to stops unauthorized transactions and protects the account holder’s funds in the event of mobile phone, ATM Card or hardware token loss as well as account details compromise.
How to Block Zenith bank/A*TM CARD
You have several options to block your Zenith Bank ATM card:
1. USSD Code:
- Dial *966*911# from any phone (not necessarily your registered number).
- Enter your account number.
- Enter your AlertZ mobile number.
- Press 1 to confirm.
- Your card and account will be blocked instantly.
2. Zenith Bank Mobile App:
- Log in to the Zenith Bank Mobile App.
- Navigate to the “Cards” section.
- Select the card you wish to block.
- Choose “Block Card.”
- You may need to enter your PIN to confirm.
3. Zenith Internet Banking:
- Log into your Zenith Bank internet banking account.
- Navigate to the “Cards” section.
- Select the card to block and follow the prompts.
4. Automated Voice Banking:
- Dial 012787000 from your registered mobile number.
- Follow the voice prompts to block your card.
5. Customer Care Hotline:
- Call Zenith Bank’s customer service hotline: +234 (1) 278 7000.
- Request to block your card.
6. Branch Visit:
- Visit your nearest Zenith Bank branch.
- Inform a customer service representative that you want to block your card.
- Provide necessary identification and account details.
You can also read: How To Block Nigeria Banks Account Or ATM Card in case of Fraud,theft
How can I block Fidelity bank ATM card in the event of card fraud?
There are several ways to block your Fidelity Bank ATM card:
1. USSD Code:
- Dial
*770*911#from the phone number registered with your Fidelity Bank account. - Follow the on-screen prompts to block your card.
2. Fidelity Bank Mobile App:
- Log into the Fidelity Bank mobile app.
- Select “Cards.”
- Choose the card you want to block.
- Click on “Block Card.”
3. Internet Banking:
- Log into your Fidelity Bank internet banking account.
- Select “Cards.”
- Choose the card you want to block.
- Click on “Block Card.”
4. Customer Care:
- Call Fidelity Bank’s customer care number: +234 070034335489.
- Follow the voice prompts and request to block your card.
5. Branch Visit:
- Visit any Fidelity Bank branch.
- Inform a customer service representative that you want to block your card.
- Provide necessary identification and account details.
Frequently Asked Questions
Zenith Bank
Q1: How can I block my Zenith Bank ATM card?
A: You have several options:
- USSD: Dial *966*911# from any phone.
- Zenith Bank Mobile App: Navigate to “Cards” and select “Block Card.”
- Zenith Internet Banking: Log in and go to “Cards” to block it.
- Automated Voice Banking: Call 012787000 from your registered number.
- Customer Care Hotline: Call +234 (1) 278 7000.
- Branch Visit: Visit any Zenith Bank branch.
Q2: Can I unblock my Zenith Bank ATM card after it has been blocked?
A: If you blocked your card using USSD, you must visit a Zenith Bank branch to unblock it. For other methods, you can usually unblock it through the same channel you used to block it.
Q3: Is there a fee for blocking my Zenith Bank ATM card?
A: No, there is no fee for blocking your Zenith Bank ATM card.
Q4: Can I block my Zenith Bank account through the same methods?
A: The USSD code *966*911# blocks both your card and account. For other methods, you might need to contact customer service or visit a branch to block your account.
Fidelity Bank
Q1: How can I block my Fidelity Bank ATM card?
A: You can use the following methods:
- USSD: Dial *770*911# from your registered phone number.
- Fidelity Bank Mobile App: Log in and go to “Cards” to block it.
- Internet Banking: Log in and go to “Cards” to block it.
- Customer Care: Call +234 070034335489.
- Branch Visit: Visit any Fidelity Bank branch.
Q2: Can I unblock my Fidelity Bank ATM card after it has been blocked?
A: Yes, you can typically unblock your card through the same channel you used to block it. If you face any issues, contact customer service.
Q3: Is there a fee for blocking my Fidelity Bank ATM card?
A: No, there is no fee for blocking your Fidelity Bank ATM card.
Q4: Can I block my Fidelity Bank account through the same methods?
A: You might need to contact customer service or visit a branch to block your account specifically. The USSD code and other methods primarily focus on blocking the card.
General Information
Q1: What should I do after blocking my card?
A: Report the loss or theft to the bank immediately to prevent unauthorized transactions and get a replacement card.
Q2: How can I get a new ATM card after blocking my old one?
A: You can request a new ATM card through the respective bank’s mobile app, internet banking platform, or by visiting a branch.
