Last Updated on July 1, 2024 by admin
The provision of exceptional customer care services has become a vital aspect for commercial banks in Nigeria. The customer care departments of these banks play a crucial role in ensuring customer satisfaction, resolving issues, and enhancing overall banking experiences. Nigeria’s commercial banks have recognized the significance of efficient customer care services in building strong relationships with their customers.
The customer care teams are trained to handle various inquiries, complaints, and requests from customers with professionalism and empathy.
They provide assistance on a wide range of banking matters such as account opening, fund transfers, loan applications, and card-related issues. Through multiple communication channels including phone calls, emails, social media platforms, and physical branches, these banks ensure that customers receive prompt and reliable support.
This Article aims is to delve into the comprehensive customer care services offered by Nigeria’s commercial banks.
Please be mindful of fake sites run by fraudulent parties posing as Banks or its affiliates. Do not disclose your personal information and financial details to anyone online or anywhere else except you are on the right websites
One common issue frequently addressed is account inquiries. Customers often seek information about their account balance, transaction history, or interest rates. Customer care representatives efficiently handle these queries and provide accurate and timely responses.
Another significant concern is transaction disputes. Whether it’s an unauthorized withdrawal, failed transfer, or incorrect charges, customers rely on the customer care team to rectify such discrepancies promptly.
customer care departments assist with internet banking and mobile app troubleshooting. They guide customers through technical difficulties and ensure uninterrupted access to banking services. Loan-related inquiries also form a substantial part of the customer care workload. Customers approach them for loan application updates, repayment schedules, or clarification on interest rates and terms.
Currently we have 22 commercial bank in Nigeria so seat back and view all the banks customer numbers and email addresses.
1.Access Bank customer care Phone number,email and social media
Access bank customers can contact their bank either with email, phone number or live chat depend on your option you decide on .
Access Bank Customer Support
Contact customer centre for any help on: +234 1- 2712005-7, +234 1-2802500, 07003000000,
01-2273007 (for Mobile Pin Activation)
Or send us email at: contactcenter@accessbankplc.com you can also make use of their livechat via this link :livechat.accessbankplc.com/code/webchatlogin.php
2.Citibank Nigeria customer care Phone number and email address
Citibank Nigeria has consistently assists its customers by creating innovative solutions, which are mostly first-of-their-kind landmark structures in the market, to resolve their banking needs
Customers of citibank can contact their banks by either by email or phone number.
Public Affairs Office
Phone: 234 1 279 8400
Phone: 234 1 463 8400
E-mail: publicaffairs.nigeria@citi.com
HEAD OFFICE
Charles S. Sankey House
27 Kofo Abayomi Street, Victoria Island, Lagos
Telephone: +234 1 279 8400 or +234 1 463 8400
Facsimile: +234 1 270 1191
Also read: Access bank customer care number: Email, live chat and Head Office address
3.Ecobank Nigeria customer care
As a leading bank in Nigeria,Eco bank ensure customers maintain good relationship with their customers.You can contat your bank with the following details:
+234 1 277 2904
ecobankenquiries@ecobank.com
Live chat url: ecobank.com/ng/personal-banking/contact-us
4.Fidelity Bank Nigeria customer care
Fidelity bank customers should Kindly visit a Fidelity bank branch in your location or
Contact Fidelity Bank | Tel: 070034335489 | Whatsapp: +2349030005252 | Email: true.serve@fidelitybank.ng to make a request.
5.FIRST BANK NIGERIA customer care
Nigeria oldest bank has unveiled their customer care details. First bank customers can now contact their bank either on email, phone number or whatsapp.
Lodging Your Complaint
By calling FirstContact on 0700FIRSTCONTACT (0700-34778-2668228), 01-4485500, 0708-062-5000. By emailing FirstContact: firstcontact@firstbanknigeria.com.
To Check first bank acount Balance, send money, Pay Bills, Airtime purchase to Data purchase. To get started, add FirstBank on Whatsapp with 08124444000.
First Bank of Nigeria Ltd.
Head Office Address
Samuel Asabia House
35 Marina
P.O. Box 5216,
Lagos,
Nigeria.
FirstContact
Tel: +234 1 905 2326
Tel: +234 708 062 5000
Email : firstcontact@firstbanknigeria.com
Tel: +234 1 448 5500
6.First City Monument Bank customer care Details
With the new FCMB Contact Centre Interactive Voice Response (IVR) platform, you can now carry out certain banking activities on phone, without having to speak with any of our Contact Centre Consultants.
Simply dial 0700 329 0000 or 01-279 8800 and follow the voice prompt to carry out your transactions like Block debit cards (MasterCard and Verve),Account balance enquiry,Reset Internet Banking password and many more. Or
Whatsapp: (+234) 09099999814 or (+234) 09099999815
Head Office Phone Number: 012793030
Telephone: 01-2798800 , 07003290000.
Send an email to customerservice@fcmb.com
7. Globus Bank customer care Details
Globus Bank was duly licensed by the Central Bank of Nigeria to provide commercial banking services to the Nigerian public as they focused on revolutionizing the Financial Services Industry by leveraging Technology and People to deliver exceptional services.
The bank customers can contact their bank either on Email address, Phone number or online platform.
Globus bank head office address
6, Adeyemo Alakija street, Victoria Island, Lagoss Email: contactcenter@globusbank.com
Phone number: 01-2259000, 01-2259001
Online platform: globusbank.com/contact_us.html
8. Guaranty Trust Bank customer care Phone number
For Gtbank Complaints & Enquiries Kindly reach out to your bank by Call their Interactive Contact Center (GTConnect) on 01448000, 070 0482 6663 28, 080 2900 2900, 080 3900 3900, 737 to speak with a Customer Service representative
Visit any GTBank branch to speak directly to any of their Customer Service Representatives
9. Heritage Bank customer care details
Heritage bank customers in Nigeria can send a mail to info@hbng.com, Call the Contact Centre on 01- 2369000, 0700-HERITAGE or visit the nearest experience centre.
Also read: Gtbank: How to update Email and Mobile Phone and Block ATM Debit Card
10. Key Stone Bank customer care details
Key Stone Bank service personnel are always on hand to deliver exceptional services to their customers. Whether it is to report the loss of your debit or ATM card, suspicion of fraud on your account, or simply to make enquires, kindly contact them immediately via phone {+234 700 2000 3000} or e-mail {contactcentre@keystonebankng.com}.
11. Polaris/Skye Bank customer care details
The former skye bank now polaris bank has unveiled how customer can reach out to their representatives either or email, phone call or write them on the following details:
Call:
0700-POLARIS (0700-7652747)
0806 988 0000
01 448 2100
01 270 5850
Email: yescenter@polarisbanklimited.com
Write to them:
Customer Experience Management
Polaris Bank Limited
3, Akin Adesola Street,
Victoria Island,
Lagos.
Finally, you can also Walk into a branch Nearest to you and talk to them in person
12. Providus Bank customer care details
To lodge a complaint, or simply to make a suggestion to THE Bank, just dial 070077684387 to speak to a ProvidusBank concierge representative.
13. Stanbic IBTC Bank customer care Details
The bank customers can contact their Customer Care Centre on either phone call or send them email.
Phone number of Stanbic IBTC Bank customer care
Nigeria: 0700 909 909 909
International: 234 0700 909 909 909
Email : CustomerCareNigeria@stanbicibtc.com
14. Standard Chartered Bank Nigeria customer care
Standard Chartered operate in more than 60 markets around the world with head office in United Kingdom.Nigeria customers can contact them either on telephone: +234 1 270 4611 – 4 or email at clientcare.ng@sc.com
15. Sterling Bank customer care details
Sterling bank customers who have complaint or want to carry out enquiry can contact their bank either on whatsapp, email or phone call on the following details
Sterling WhatsApp
Save the mobile number: +234 906 000 6449, as a contact on your device as you would any other number. Remember to use a name that’s easy to recollect.
The Head Office
Sterling Towers, 20 Marina, Lagos Island, Lagos.
Customer Centre on 07008220000 (070078375464), 014484481-5 or send an email to customercare@sterling.ng
16. SunTrust Bank Nigeria customer care details
SunTrust Bank, is a privately held Commercial Bank licensed by the Central Bank of Nigeria under the BOFIA has unveiled how customers an contact them either on email address or phone number from the following details.
+234 908 733 1440
helpdesk@suntrustng.com
Head office
1, Oladele Olashore Street, Off Sanusi Fafunwa Street, Victoria Island, Lagos State, Nigeria
17. Titan Trust Bank customer care Phone number and email address
Titan Trust Bank customers can get in touch with TITAN. Home/Contact Us or on their Email. Contactcentre@titantrustbank.com.
Telephone. 07000200200,012265100,012265129
Headquarters
Plot 1680, Sanusi Fafunwa Street, Victoria Island Lagos
18. Union Bank of Nigeria customer care details
Union bank customers can make a complaint through any of their contact channels (WhatsApp, email, phone, social media) or visit any of their branches.
WhatsApp: 09070070001
UnionCare: +234-1-2716816 and 07007007000
Whistle Blower Hotlines: 0800TIPOFFS (0800 847 6337)
Email: customerservice@unionbankng.com
UNION BANK HEAD OFFICE
Stallion Plaza 36, Marina
P.M.B 2027 Lagos, Nigeria
19. United Bank For Africa customer care
Nigeria UBA customers can contact their bank via the mobile numbers;
Tel: +234 700 2255 822 (0700-CALL-UBA)
+234 1 280 8822 (2808UBA)
+234 1 631 9822
Email: cfc@ubagroup.com
Head Office: 57 Marina, Lagos Island, Lagos, Nigeria.
20. Unity Bank customer care Phone number and email
Unity Bank customers who any financial challenge that need to be resolve or For complains on their products and services kindly contact them by phone, email or social media on the following Customer Contact Center details:
Email: we_care@unitybankng.com,
customercare@unitybankng.com
Telephone:+234 (0) 7080 666 000, +234 (0) 7057 323 226,
+234 (0) 7057 323 229
Unity Bank Head Office
Unity Bank Plc, Plot 42, Ahmed Onibudo Street, Victoria Island, Lagos.
+234 (0) 7080 666 030
For all media enquiries, please contact:
Corporate Communications:+234 708 066 6000
Email:ccd@unitybankng.com
21. Wema Bank customer care Phone number and email
Wema Bank customer can reach out to their bank either on email, phone number or whatsapp for equiry and complains when the need arise on the following:
You may contact your wema bank 24hr Interactive Contact Centre, Purple Connect, on 07000PURPLE (07000787753), +234-8039003700, send an SMS to 07051112111 or drop us an e-mail: purpleconnect@wemabank.com.
Chat with them on WHATSAPP – 09044411010
22. Zenith Bank customer care
Zenith bank customers can Send a mail from your registered email address account for Account enquiries,Card enquiries, Statement of account by email and more from ZenithDirect which is the bank’s 24/7 Contact Centre that offers customers a wide range of banking services.
This can be done via phone, email and chat on the internet.
Email: zenithdirect@zenithbank.com,
Phone call: 234-1-2787000, 0700ZENITHBANK or visit any Zenith Bank branch closest to you.
Resolve Zenith bank ATM / POS Issues
Kindly report your issue to Zenith Direct by calling 012787000 or 0700ZENITHBANK.
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