Last Updated on January 8, 2025 by admin
First City Monument Bank (FCMB) offers a robust customer care service designed to meet the diverse needs of its clientele .The bank has maintained its commitment to providing round-the-clock support, ensuring that customers can access assistance at any time, regardless of their location or the nature of their banking concerns. This dedication to customer service reflects FCMB’s understanding of the importance of accessibility in modern banking
The bank has established multiple channels for customers to reach their customer care representatives. The primary method of contact is through their 24/7 Multilingual Contact Centre, which can be reached via telephone. This service is particularly useful for resolving common issues with online banking, such as login difficulties or transaction problems. Customers can seek immediate assistance for a wide range of banking services, including fund transfers, bill payments, and account monitoring
From phone numbers to social media platforms and email, FCMB has left no stone unturned in ensuring their customers’ satisfaction. In this blog article, we will explore the various ways you can contact FCMB’s customer care and receive prompt assistance.
Read: How to open FCMB bank savings and Business account online
How to contact FCMB Customer care
You can contact fcmb via many channel ranging from Telephone: Whatsapp: email and other means for the purpose of this content will shall list them ,
1.Whatsapp:
2.Telephone:
3.Email:
4. Social media
READ: How to check FCMB Account Balance and E-Statement of Account
1. Phone Number
FCMB customer care helpline is available 24/7 to handle your queries, complaints, and requests. call 02012793030, 02012793033 ; Contact Center: 07003290000 and you’ll be connected to a courteous customer care representative ready to assist you.
Head Office Phone Number: 012793030
Telephone: 01-2798800 , 07003290000 and follow the voice prompt to carry out any above transactions
2.: Email Address
You can reach FCMB’s customer service via email at customerservice@fcmb.com. They are available to assist you with any inquiries or issues you may have.
READ: How to transfer money from FCMB to other banks account
3 WhatsApp
Whatsapp channel to react FCMB customer care is: (+234) 09099999814 or (+234) 09099999815
All you need is to save the number and send message explain your complaint or make your inquiry know when you text with customer care
4 Branch Close to You or Head Office
Corporate Address: Primrose Tower, 17A, Tinubu Street, Marina, Lagos
You can also visit any their branch office to close to you in all the 36 states in Nigeria including Federal capital Abuja
5, Social media
You can follow FCMB on their social media platforms to stay updated with their latest news, promotions, and services:
- Facebook:FCMB Official Page
- Twitter: @FCMBNigeria
- Instagram: @fcmbnigeria
- YouTube: FCMB Official Channel
READ: How To Buy Airtime From FCMB Bank
| Contact Method | Details |
|---|---|
| Phone | 01-2798800 or 07003290000 |
| customerservice@fcmb.com | |
| (+234) 09099999814 or (+234) 09099999815 | |
| Mobile App | Live chat in support section |
| Head Office | Primrose Towers, 17A, Tinubu Street, Marina, Lagos State, Nigeria |
frequently asked questions (FAQs) about FCMB Bank’s customer care:
- What is the FCMB Bank customer care number?
- The FCMB Bank customer care number is 01-2798800. This number is available 24/7, so you can call at any time, day or night, to speak with a customer care representative
- How can I contact FCMB Bank’s customer care via WhatsApp?
- You can reach FCMB Bank’s customer care via WhatsApp by sending a message to (+234) 09099999814 or (+234) 0909999981. This service is available 24/7
- What services does FCMB Bank offer?
- FCMB Bank offers a range of services including savings and current accounts, loans, mortgages, investment products, foreign exchange services, and more.
- How can I reactivate my FCMB Bank account?
- You can reactivate your FCMB Bank account by visiting any FCMB branch or contacting their customer service team.
- What should I do if I encounter a cyber fraud issue?
- If you encounter a cyber fraud issue, you can report it to FCMB Bank’s customer care team or use their fraud management resources to detect and prevent cyber fraud.
- Can I get an authentication code if I’m outside the country?
- Yes, you can request an authentication code if you’re outside the country, but there will be courier fees which vary depending on your location
Conclusion:
Whether you prefer the traditional method of dialing a phone number, the convenience of social media, or the formal grace of email, FCMB’s customer care department is fully equipped to provide you with the necessary assistance. So, the next time you find yourself in a banking hassle, reach out to FCMB through their helpline, social media handles, or email, and experience their top-notch customer care services.
