How to block First City Monument Bank (FCMB) account

Last Updated on July 1, 2024 by admin

Blocking a First City Monument Bank (FCMB) account is a necessary step when faced with certain circumstances such as suspected fraudulent activities, unauthorized access, or loss of account details. Blocking the account ensures that no further transactions can be made and safeguards the customer’s funds and personal information.

The process of blocking an FCMB account is straightforward and can be initiated through various channels provided by the bank.This includes contacting ussd code, visiting a branch in person, or using the bank’s internet banking platform.

It is important to note that blocking an FCMB account should only be done when there are valid reasons for concern, as it may temporarily restrict access to funds until the issue is resolved. In this guide, we will explore the different methods available to block an FCMB account and provide steps on how to do so effectively and efficiently.

Read: FCMB Customer Care: Phone Number,Social Media and Email

Reasons For Blocking An Fcmb Account

You might need to block your FCMB account for a few reasons:

1. Lost or Stolen Card: If your ATM card or debit card is lost or stolen, blocking your account is the first step to prevent unauthorized transactions.

2. Suspicious Activity: If you notice any unauthorized transactions or suspect fraudulent activity on your account, blocking it can help protect your funds.

3. Compromised Login Details: If you believe your online banking login details have been compromised, blocking the account can prevent unauthorized access.

4. Travel or Extended Inactivity: If you’re traveling abroad or won’t be using your account for a long period, temporarily blocking it can add an extra layer of security.

1.How To Block Your Fcmb Account/ ATM Card using ussd code

To block your FCMB account or ATM card using USSD code, you have two options:

Option 1: Blocking Both Account and Card

1. Dial *329*911# from any mobile phone.
2. Choose “1” to block your USSD profile and linked bank account.
3. Enter your mobile number registered with FCMB.
4. Confirm the block and enter your USSD 4-digit PIN.

Option 2: Blocking ATM Card Only

1. Dial *329# from your mobile phone.
2. Select “Self Service”. 3.Choose “Card Management”.
3. Select “Block Card”.
4. Follow the prompts to enter your card details and confirm the block.

To block your USSD profile or bank account. Kindly follow the steps below:

Also read:  How to transfer money from FCMB to other banks account

How To Block Your Fcmb Account using Online

To block your FCMB account online, you can do so through the FCMBOnline platform. Please follow these steps:

1.  Visit the FCMB website and log into your FCMBOnline account using your User ID and Password.

2.  Once logged in, navigate to the “Manage Request” menu.

3.  Under the “Manage Request” menu, you’ll find the option to block your  Card.

How to Block FCMB ATM card/Account via  Contact Customer Care

To block your FCMB ATM card or account via Contact Customer Care, you have two options:

1. WhatsApp Live Agent:

•  Save the FCMB WhatsApp Live Agent number (09099999814 or 09099999815) to your contacts.
• Start a Chat: Initiate a WhatsApp chat with the saved number.
• Clearly state that you want to block your ATM card or account. Be prepared to provide the necessary details for verification, such as your account number, card number, and personal information.
•  The live agent will guide you through the process and confirm the block once completed.

2. Phone Call:

• Call FCMB Contact Center at 07003290000, 02012798800, or 02012272800.
• Follow the voice prompts to reach the customer service representative.
•  Clearly explain that you want to block your card or account.
•  Be prepared to provide your account details and personal information for verification.
• The representative will assist you in blocking your card or account and confirm the action.

How to block Fcmb Account/ATM Card by Visit an FCMB Branch

To block your FCMB account or ATM card by visiting an FCMB branch, follow these steps:

1. Find the nearest FCMB branch to your location. You can use the branch locator on the FCMB website or mobile app.

2.  Go to the branch during working hours and inform the customer service representative or security personnel that you need to block your card or account.

3.  You will be provided with a form to fill out. This form will typically require your account details, card details (if applicable), and the reason for blocking the card or account.

4. You will be required to present a valid form of identification, such as your National ID card, Driver’s License, or International Passport.

5. The bank staff will verify your details and confirm the block on your card or account. You may be given a reference number or acknowledgment slip for future reference.

What Happens After Blocking Your Fcmb Account?

After blocking your FCMB account, the following will happen:

1. All transactions on the blocked account, including debit card payments, online transfers, and ATM withdrawals, will be stopped immediately. This prevents unauthorized access and potential fraudulent activity.

2.  Your funds within the blocked account are secured. No one, including you, can access or use the money until the block is removed.

3.  You may receive a notification from FCMB via SMS or email confirming the successful blocking of your account.

4.  To unblock your account, you need to visit your nearest FCMB branch with valid identification (e.g., National ID card, Driver’s License, International Passport) and explain the reason for blocking and unblocking. The bank may ask for additional information or documentation depending on the circumstances.

5. Once the issue that led to the blocking is resolved, and the bank verifies your identity, they will unblock your account. You will then regain access to your funds and can resume normal banking activities.

Other FCMB ussd code

• Dial *329*Amount# to top-up your mobile phone.
• Dial *329*Account/CustomerID# and select your preferred internet service provider.
• Dial *329*Amount*Mobile number# to top-up other mobile phones.
• Dial *329*Amount*Account number# to transfer funds.
• Dial *329*00# to check balance.

• Dial *329*0# to reset PIN or reset/create transaction code.
• Dial *329*1*Mobile Number# to buy data on any phone.
• Dial *329#, select self-service, select block card to block debit card
• Dial *329#, select self-service, select block account to block account
• Dial *329#, select self-service, select link BVN to link BVN

• Dial *329#, select statement, select full statement, then select duration (up to 6 months). Your statement will be sent to your registered email address instantly.
• Dial *329#, select statement then select mini statement to view your last five (5) transactions instantly.
• Dial *329*3*Amount*Meter No# or *329*3*Amount*AccountID# to make your electricity bill payments.
• Block USSD Profile or Block Bank Account- *329*911# (Dial from either Registered or Unregistered number)
• Dial *329*Amount*SmartcardNo# to pay for Startimes
• Dial *329*2*Amount*SmartcardNo# to pay for DSTV/GOTV.