How to block and unblock keystone Bank from any Phone

Last Updated on July 1, 2024 by admin

How to block and unblock keystone Bank from any Phone-In today’s increasingly digitalized world, protecting oneself from potential financial Losses ,threats and fraud has become paramount. Whether it’s due to suspicious activities, a lost debit card, or an unfortunate incident, knowing how to block your Keystone bank account is crucial to safeguarding your hard-earned money.

Keystone Bank is one of the leading commercial banks in Nigeria which provides a range of financial services to its customers. However, there may be instances where you need to block or unblock your Keystone Bank account. Blocking your account can prevent unauthorized access and transactions in case your account is compromised or if you suspect fraudulent activity.

Understanding the process of blocking and unblocking an account is essential to ensure the security of your funds and personal information. The service is available to Airtel, 9Mobile, GLO and MTN subscribers and dependent on full network signal from your telecom provider.

This article will guide you through the steps involved in blocking and unblocking your Keystone Bank account, as well as provide insights into the reasons for such actions and measures to prevent future blocks.

Table of Contents

Benefits of Keystone Bank USSD

Keystone Bank’s USSD (Unstructured Supplementary Service Data) service offers numerous benefits to its customers, making banking more convenient and accessible.

1.One of the main advantages of using Keystone Bank’s USSD service is the ease of accessing your account and carrying out transactions from anywhere at any time. With just a simple code, customers can check their account balance, transfer funds, pay bills, recharge their phone, and much more.

This eliminates the need to visit a physical bank branch, saving time and effort.

2.Another benefit of Keystone Bank’s USSD service is the increased security it provides for customers. By using a unique PIN to access the service, customers can rest assured that their financial information is safe and protected from unauthorized access.

This added layer of security gives peace of mind to customers as they carry out their banking transactions using their mobile phones, knowing that their sensitive information is secure.

3.Moreover, Keystone Bank’s USSD service is user-friendly and intuitive, making it easy for all customers to navigate and use effectively. The simple menu options and clear instructions provided during transactions ensure a smooth and hassle-free banking experience.

This accessibility and ease of use make managing finances more efficient and convenient for customers, ultimately enhancing their overall banking experience with Keystone Bank.

Reasons for blocking keystone bank account

There are several good reasons to consider blocking your bank account. Here are the most common scenarios:

1. Suspected Fraud or Unauthorized Activity:

- If you notice suspicious transactions you didn’t authorize, or there’s a possibility your account information is compromised, blocking your account is an immediate step to prevent further financial loss.

2. Lost or Stolen Card:

If your debit or ATM card goes missing, blocking your account will protect your funds from unauthorized withdrawals or purchases.

3. Identity Theft:

If you believe your personal information has been used fraudulently, blocking your bank account acts as a precaution while you investigate and take steps to secure your other accounts.

4. Travel to High-Risk Areas:

If you’re traveling to regions known for theft or fraud, temporarily blocking your account while you’re away can add an extra layer of security.

5. Overspending Concerns:

Blocking your account can be a drastic but effective method to stop yourself from spending impulsively. This creates a barrier and can help you regain financial control.

How to Block Keystone Bank Account

To block your Keystone Bank account using the mobile app, online banking, and USSD, follow these steps if it’s lost, stolen, or you suspect fraudulent activity:

1. Keystone Bank USSD Code:

- Just dial *7111*911# to block your account on any phone. On next page, select the ‘Next’
  Pick the ‘Enable/Disable’ option to enable or dis-enable your USSD.

2. Keystone Mobile App:

Log into the Keystone Mobile App.
Navigate to the “Accounts” or “Cards” section (depending on which one you need to block).
Find the account you need to block.
Select the option to “Block Account”.
Follow the prompts to confirm the action.

3. Customer Care Hotline:

Call the Keystone Bank customer care hotline via phone {+234 700 2000 3000} or e-mail {contactcentre@keystonebankng.com} .
Provide your account details and a reason for blocking the account.
Follow any additional instructions provided by the customer care representative.

4. Visit a Keystone Bank Branch:

Go to your nearest Keystone Bank branch.
Ask a customer service representative for assistance in blocking your account.
Provide relevant identification and information to verify your request.

How to unblock Keystone bank account

Whether or not you can unblock your Keystone Bank account depends on the reason it was blocked in the first place. Here’s a breakdown of possibilities and how to proceed:

Scenarios Where You Might be Able to Unblock:

Self-Initiated Block: If you proactively blocked your account or card due to temporary loss or suspected fraud, there’s usually a process to unblock it.
Accidental Block: If your account was blocked due to multiple incorrect PIN attempts or similar, it might unblock automatically after a set period or require you to contact Keystone.

How to Proceed:

USSD: Dial *7111# on your phone; · Select the ‘Other services’; · On next page, select the ‘Next’; · Pick the ‘enable/Disable’ option to enable or dis-enable your USSD.
Customer Support: Call Keystone Bank’s customer support hotline via phone {+234 700 2000 3000} or e-mail {contactcentre@keystonebankng.com} .. Explain the reason for the block and ask if it can be unblocked. Be prepared to provide the following:
- Account Number
- Identification (answers to security questions, proof of ID)
- Reason for the original block
Branch Visit: If other methods are unsuccessful, go to a Keystone Bank branch. A representative should be able to assist after you explain the situation and verify your identity.

Frequently Asked Questions (FAQs)

1Q: Can I block my Keystone Bank account temporarily?

A:Yes Follow the prompt to block all your accounts with Keystone Bank or contact the Bank immediately on 070020003000 or send an email to contactcentre@keystonebankng

2.Q: What should I do if I suspect unauthorized transactions on my account?

A: Whether it is to report the loss of your debit or ATM card, suspicion of fraud on your account, or simply to make enquires, kindly contact us immediately via phone {+234 700 2000

3. Q:How long does it take to unblock a Keystone Bank account?

A: Once you contact keystone bank officer your account will be unblocked immediately’

4. Q: Are there any fees associated with blocking or unblocking keystone bank account?
A: No there i no fees for block your account with keystone bank

5. Q:Can keystone bank ussd code work on tablet

A: Yes it can, but only for tablets which are call-enabled, as the mobile application is tied to your phone number.

6:Q: Can keystone bank ussd code work abroad when i am out of the country

A: YES! You can use Keystone Mobile if you have a roaming facility set up on your phone,