How to block wema bank ALAT Account or ATM card

Last Updated on July 18, 2024 by admin

You are expected to Block your account or deactivate your USSD profile when your phone is stolen or your account hacked by yahoo boys or 419. This article will explain how to block your Wema Bank accounts without visiting the banking hall.

Wema Bank, Nigeria’s most resilient financial Institution has unveiled how customers can easily hotlink their card or account when it’s compromise by fraudster Their financial technology has help to improve service delivering to it’s customers since the introduction of mobile and internet banking.

The Bank has remained innovative in delivering value to its stakeholders and customers, their USSD service, Mobile app and internet banking is seamless, fast, secure and reliable.It can be access 24/7 with or without internet.

When an account is blocked refers to an account that does not allow for unlimited or indiscriminate withdrawal

You may also like:How to check Wema Bank statement of Account and Account Balance

Wema Bank financial application always saves the day. Their  USSD service is designed to assist customers   send money, buying airtime and data, paying bills and even withdrawing money from ATMs without a Wema card. Best of all, it works on any kind of mobile phone.

We are going to discuss on how to block/hotlink your ATM card , Receive Western Union payment and get your Account Number using Ussd code or Mobile app.

How to Block/Hotlink your ATM card

To block your Wema Bank ALAT account or ATM card, you have several options:

1. Using the ALAT App:

• Log into your ALAT app.
• Go to the “Cards” section.
• Click on “Card Control.”
• Toggle the button to “OFF” to disable your card for all transactions.

2. USSD Code:

• Dial*945*911# from any phone (it doesn’t have to be your registered ALAT number).
• Follow the prompts to deactivate your USSD profile or block your account entirely.

3. Visiting a Branch:

• Go to any Wema Bank branch.
• Inform a customer service representative that you want to block your ALAT account or card.
• Provide your account details and identification for verification.

Important Notes:

• If you’ve lost your phone along with your ALAT card, using the USSD code is your best option as it doesn’t require access to the app.
• Blocking your card through the ALAT app only disables it temporarily. To permanently block and request a new card, you’ll need to visit a Wema Bank branch.

What is wema by ALAT?

ALAT by Wema is Nigeria’s first fully digital bank. It’s a product of Wema Bank, designed to provide a seamless and convenient banking experience entirely through your smartphone or web browser.

Here’s what ALAT offers:

• Fully Digital Account: Open an account, fund it, and manage it all online without visiting a physical branch.
• Multiple Account Types: ALAT offers various accounts like savings, current, domiciliary, and even accounts tailored for kids and teens.
• Bill Payments and Transfers: Easily pay bills, transfer funds to other ALAT users or other banks, and even send money abroad.
• Savings Goals: Set and track savings goals with automated features to help you save consistently.
• Loans: Access personal loans with competitive interest rates and flexible repayment terms.
• Virtual Cards: Get a virtual debit card instantly for online transactions.
• Physical Card Delivery: Order a personalized debit card and get it delivered to your doorstep for free.
• Lifestyle Benefits: Enjoy discounts, deals, and rewards from various partner brands

You can also read:How to transfer Money from Wema Bank and check account balance

How to Receive Western Union payment from wema bank

There are two main ways to receive Western Union payments through Wema Bank:

1. Directly into your Wema Bank Account (Account Based Money Transfer – ABMT):

• Eligibility: You need an active Wema Bank account (savings, current, or domiciliary) with a functional debit card.
• Process:
  • The sender initiates the transfer and provides your details (name, account number) and the MTCN (Money Transfer Control Number).
  • You can track the transfer status online through Wema Bank’s internet banking or the ALAT app.
  • Once the transfer is complete, the funds will be credited directly to your Wema Bank account.

2. Over the counter at any Wema Bank branch:

• Requirements:
  • The sender’s full name
  • The MTCN (Money Transfer Control Number)
  • Expected amount in Naira
  • Valid identification (e.g., international passport, driver’s license, national ID)
• Process:
  • Visit any Wema Bank branch and fill out a “Receive Form” with the required details.
  • Present your identification to the bank staff for verification.
  • Once verified, you’ll receive the funds in cash or they can be deposited into your Wema Bank account.

OR  Just dial *945*14*MTCN*amount# and follow the prompt instruction.

How to check Wema bank Account Number

There are several ways to check your Wema Bank account number:

1. USSD Code:

• Dial *945*000# from your registered phone number.
• Your account number will be displayed on the screen.

2. ALAT App:

• Open the ALAT app and log in to your account.
• Your account number will be visible on the home screen or in the “Account Summary” section.

3. Internet Banking:

• Log in to your Wema Bank internet banking account.
• Your account number will be displayed on the dashboard or in the “Account Summary” section.

4. Cheque Book:

• If you have a cheque book, your account number is printed at the bottom of each cheque leaf.

5. Account Statement:

• Your account number can be found on any of your bank statements.

6. Customer Care:

• Call Wema Bank customer care at 07000MYALAT (07000692528) and provide the necessary details for verification. They will then be able to tell you your account number.

7. Branch Visit:

• Visit any Wema Bank branch and request your account number from a customer service representative.

Frequently Asked Questions

Q1: How can I block my ALAT account or ATM card?

A: You have three main options:

1. ALAT App: Log in to the app, go to “Cards,” click “Card Control,” and toggle the button to “OFF.”
2. USSD Code: Dial *945*911# from any phone.
3. Branch Visit: Visit any Wema Bank branch with your ID and account details.

Q2: What’s the difference between blocking my card through the app and the USSD code?

A: Blocking your card through the ALAT app temporarily disables it. To permanently block it and request a new one, you need to visit a Wema Bank branch. The USSD code allows you to deactivate your USSD profile or block your account entirely.

Q3: Can I unblock my ALAT account or card after blocking it?

A: Yes, you can unblock your card through the ALAT app if you blocked it temporarily. For permanent blocks or account blocks, you’ll need to visit a branch.

Q4: Is there a fee for blocking my ALAT account or card?

A: No, Wema Bank does not charge for blocking your ALAT account or card.

Q5: What if I lost my phone along with my ALAT card?

A: If you lose your phone, use the USSD code to block your account as it doesn’t require access to the app.

Q6: Can I block my account or card through email or phone call?

A: No, you cannot block your account or card through email or phone call for security reasons.

Q7: What should I do after blocking my card or account?

A: If your card was stolen or lost, report it to Wema Bank immediately. You can do this by visiting a branch or calling customer care.