MTN Family Pack Bundles and how to subscribed

As a sponsor of an MTN Family Pack, you can set data limits for each beneficiary you add to the plan. Here’s how you can do it:

1. USSD Code:

• Dial *312*1*7# and select the option for ‘Add New Beneficiary/Sponsor’.
• Then select ‘Allocate Family Pack’ option.
• You will be able to allocate data to each beneficiary as much as you have in your balance.

2. MyMTN App:

• Open the MyMTN App.
• Navigate to the “Family Pack” section.
• Select the beneficiary you want to set a data limit for.
• Adjust the data limit as needed.

Please note that:

• You can allocate data only up to the amount available in your Family Pack bundle balance.
• Setting data limits for beneficiaries is free of charge.
• You can modify the allocated data at any time.

• To activate the MTN Family Pack Top-up Plan, you first need to ensure you have an active Family Pack bundle on your line. If you do, you can activate the Top-up Plan through the following channels:

  USSD:

  • Dial *312*1*7# and select the “Buy Family Pack” option.
  • Follow the prompts to choose your preferred top-up plan and confirm the purchase.

  SMS:

  • Send the activation code for your desired top-up plan to 312. You can find the activation codes for each plan on the MTN website or MyMTN app.

  MyMTN App:

  • Open the MyMTN app and log in to your account.
  • Navigate to the “Data Bundles” section.
  • Select “Family Pack Bundles” and then choose the “Top-up Plan” option.
  • Select your desired plan and confirm the purchase.

• How do I check my Family Pack balance?

You can check your MTN Family Pack balance using any of the following methods:

1. USSD:

• Sponsor: dialling *312*1*7#, then select the ‘Balance Enquiry’ option, or *310#, and *312*4# on your mobile phone
• Beneficiary: Dial *312*4# to check your allocated data balance.

2. SMS:

• Sponsor/Beneficiary: Text “2” to 131 to receive an SMS with your remaining data balance.

3. MyMTN App:

• Sponsor/Beneficiary: Open the MyMTN App and navigate to the “Data” section to view your remaining balance.

FAQS

What is MTN Family Pack?

MTN Family Pack is a data bundle plan that allows you (the sponsor) to share data with up to 5 beneficiaries. You can set data usage limits for each beneficiary, and all data usage is deducted from your account.

Who can subscribe to MTN Family Pack?

All MTN customers, both prepaid and postpaid, can subscribe to MTN Family Pack.

How can I become a Family Pack sponsor?

You become a sponsor when you activate any Family Pack bundle on your line.

How can I become a Family Pack beneficiary?

A sponsor needs to add you as a beneficiary for you to enjoy the benefits of the bundle.

How can I add a beneficiary to my Family Pack?

As a sponsor, you can add beneficiaries through USSD code or MyMTN app. Dial *312*1*7# or use the app to add their phone numbers.

Can I add more than 5 beneficiaries?

No, the maximum number of beneficiaries you can add to a Family Pack is 5.

Can I be a beneficiary and a sponsor at the same time?

No, you cannot be both a beneficiary and a sponsor simultaneously.

Can I activate multiple Family Pack bundles?

Yes, you can. Each bundle will have its expiry date, and you’ll receive free minutes and SMS for each bundle.

How do I check my Family Pack balance?

You can check your balance through the following channels:

• USSD: Dial *312*1*7# (for sponsors) or *312*4# (for beneficiaries).
• SMS: Text 2 to 312(for both sponsors and beneficiaries).
• MyMTN App: Navigate to the “Data” section.

What happens if my Family Pack bundle expires?

Your beneficiaries will no longer be able to use the shared data. You can reactivate the bundle or purchase a new one.

Can I use Family Pack bundles with other data bundles?

Yes, you can. The data depletion priority will be based on the validity of the active bundles, with the bundle with the shortest validity used first.

What is the validity period for MTN Family Pack bundles?

The validity period varies depending on the specific bundle you choose. It can range from 30 days to 90 days.