How to lock and unlock CommBank card when lost, stolen or damaged

How to lock and unlock CommBank card when lost, stolen or damaged

Last Updated on July 14, 2022 by admin

A missing or stolen  card can create an easy pathway for fraudsters to get access to your bank account. That’s why Commonwealth Bank is making it even easier to keep your account safe in such an emergency by investing in high-level security measures to reduce the rate of fraudulent activities and ensure that your details and transactions are safe at all times.

You can now lock, cancel and order a replacement card in the CommBank app or NetBank, you can also manage your card in the CommBank app. When your lock your account,it protects you from unauthorized transactions on personal and business accounts

This article will answer questions on how to lock a CommBank card using CommBank app or NetBank, Cancel your card and order a replacement, request for a card once damaged and card security control.

How Add a temporary lock on your CommBank card when you Misplaced it. You can simply add a temporary lock on your card while you look for it in two different method:

Read: Commonwealth Bank- How to receive funds from overseas and send international money

 

How to Lock  CommBank card

CommBank app

1. Log on to the CommBank app
2. click Cards then swipe to find the right card
3. Tap the card then lock the card using the toggle
4. To lift the lock follow steps 1 and 2 tap the padlock then Unlock card

NetBank

 

1.Log on to NetBank then go to Settings
2. Under Card security & limits select Lost, stolen or damaged cards
3. Find the right card then click Manage
4. Select Lock card then click Confirm
5. To lift the lock follow these same steps

You can read: How to register for Commonwealth Bank Mobile app and online banking NetBank

 

Lost or stolen

You can Cancel your CommBank card and order a replacement in the following method

NetBank

1.Log on to NetBank then go to Settings
2.Under Card security & limits select Lost, stolen or damaged cards
3.Find the right card then click Manage
4.Select Cancel card then confirm your address is correct
5.Click Confirm

CommBank app

1.Sign on to the CommBank app
2. Click Cards then swipe to find the right card
3.Tap the card then Lost, stolen or damaged then Choose Lost or stolen then Confirm your address is correct
4. click Yes again to cancel your card and order a replacement

 

Damaged

CommBank customers can report their account when it got damaged and why they Continue to use the existing card before the damaged replacement arrives.

 

CommBank app

1.Log on to the CommBank app
2.Tap Cards then swipe to find the right card
3.Tap the card then Lost, stolen or damaged
4.Choose Damaged to order a replacement
5.Confirm your address is correct

 

NetBank

1. Sign on to NetBank then go to Settings
2.Under Card security & limits select Lost, stolen or damaged cards
3.Find the right card then click Manage
4.Select Replace damaged card then confirm your address is correct
5.Tap Confirm

Alo read: How to apply for Commonwealth Bank personal loan and requirement

Conclusion:

You can Securely lock your CommBank card using NetBank and CommBank app when you need to and unlock it again when you don’t. Use it to help minimize your spending while you’re working out the best financial decisions for you.

There is only one person in the world with the Superpowers needed to stop fraudsters from operating online and that person is YOU!

 

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