9mobile: how to migrate from one package to another, customer care and secure my SIM card

Last Updated on August 18, 2021 by admin

Do you have any question that bothering you and you want to know the answer to it on 9mobile. In this post we take a look at the following questions?

1. how do i activate my sim card?

2. how do i switch (port in) to 9mobile network?
3. what do i need for a sim replacement/swap?
4.how do i secure my SIM card?
5.where can i do self service on 9mobile?
6.how do i buy data or airtime?
7.how do i borrow airtime or data?
8. where can i buy devices, e.g smartphones, routers & modems?
9.how do i migrate from one package to another?
10.how do i make a request for postpaid & business solutions?
11. As a postpaid subscriber can i use self service?
12. how do i get my postpaid bill?
13. I need support & need to speak to a customer care agent.

How to activate 9mobile sim card

 

To activate 9mobile sim card follow the steps below.

1. register the line/sim card number.
2. activate by dialing 200 & follow the voice instruction to select your preferred package.
3. recharge the line within 48 hours
4. make voice or data activity on line.

How do i switch (port in) to 9mobile network?

To switch (port in) to 9mobile network kindly visit any 9mobile experience center with the following:

1. 1 passport photograph & a valid form of I.D e.g. Nigerian national identity card, passport or driver’s license.
2. Certificate of Incorporation or Certificate of Registration (for corporate accounts)
fill out a port-in request form.
3. text “PORT” to 3232.

How to replace 9mobile sim replacement/swap?

 

To replace or swap your 9mobile simcard you need to note that any of the under-listed means of identification remains a compulsory requirement for SIM replacement

1. Nigerian National ID Card/ NIMC Slip
2. Nigerian Driver’s license
3. Permanent Voter’s Card (PVC)
4. International passport
5. Letter of Authentication by a Traditional ruler/Community Leader affixed with passport . photograph
6. Affidavit and declaration sworn under oath stating that the declarant does not have an identity card

please note the following caveats:

the photo image on the means of identification must be very visible and easily recognizable when compared to the person presenting it. for foreigners, only your international passport is acceptable for this process.

how do i secure my SIM card?

All 9mobile SIM card comes with default PIN.

to change the default PIN: dial: *247*0000*new PIN# or
visit any 9mobile experience center

to change old PIN:

Dial: *247*old PIN*new PIN#

to reset PIN: call 200 or
visit any 9mobile experience center find a center near you.

* you must provide proof of ownership of the line for verification.

 

where can i do self service on 9mobile?

For 9mobile self service, dial *200# (USSD for all types of phones)
my9mobile app for smartphones (android, apple & blackberry phones)
my9mobile web for browser enabled devices.

 

how do i borrow airtime or data?

To borrow data from 9mobile kindly dial *665# to borrow airtime or data.
* you can borrow credit again even with existing credit.

how do i migrate from one package to another?

9mobile subscribers can migrate from one prepaid package to the other by dialing any of the applicable codes. some packages attracts migration fee. to migrate,

To migrate to 9mobile: morecliq dial *244*1#
To migrate to 9mobile : moretalk dial *244*2#
To migrate to 9mobile: cliqlite dial *244*10#
To migrate to 9mobile: talkzone dial *244*8#
To migrate to 9mobile: moreflex dial *344*amount#
To migrate to 9mobile: moreflex evolution *320#
To migrate to 9mobile: morelife complete *620*1#

 

how do i make a request for postpaid & business solutions?

9mobile customers can make a request for postpaid & business solutions by sending email to: enterprisebusiness@9mobile.com.ng

9mobile customer care agent.

 

9mobile subscribers can speak to any of their customer care agents by:

Dialing 200 or their live chat.
Also they can their customer care via mail: care@9mobile.com.ng

 

 

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