We know how frustrated it’s when we are debited for a transaction that either cash was not received from the ATM or the transaction fails at the time of payment via POS/Web?
This get more worrisome when customers fine them-self in a location where bank doesn’t operate and cash was not reverse after 24 hours.
Technology has make it ease for bank’s customers to carry out financial transaction from their comfort zone without visiting the banking hall especially payment for goods and service, Dispense Error complaint, withdrawal and deposits.
Gtbank had introduce online process to make complaint for POS ,Web and ATM machine dispense Error
We are going to look at different methods to carry out Dispense Error complaint. This is when your cash was not dispensed at the ATM or card transaction was declined/failed on a POS/WEB and there is no reversal after 24hours.
Here are the simple steps how Gtbank customers can handle their Dispense Error complaint :
Gtbank Dispense Error complaint via ATM
Insert your card in a GTBank ATM
Select dispense error option on the ATM
Select the account type (current/savings)
Details of your last 5 transactions will be displayed
Enter the STAN (6 digit) of the transaction
Click on proceed.
For Local ATM dispense errors that occurred on GTBank terminal, funds are reversed within 24 hours
For Local ATM dispense errors that occurred on other bank’s terminal, funds are reversed between 5-8 days
International dispense errors are resolved in 45 days
Gtbank Dispense Error complaint using Internet Banking
Log on to internet banking with your User ID and Password
Click “Dispense Error”
Select the account and the channel on which transaction occurred.
Complete the displayed form with details of unsuccessful transaction
Provide answer to your secret question
Call 08039003900 or 08029002900
PushpinSelect 1 to use the IVT self-service option
Round pushpinFollow the voice prompts
Through a GTBank Branch
Visit the Customer service desk
PushpinFill out a dispense error complaint form
Through Gbank USSD code
Gtbank customers can also make use of ussd code to report dispense error . All they need do is to
Dial *737*52*Account Number*5#
Log in Gtbank dispense error complaint using Website
Copy and paste the link to your browser to enable you log in dispense error complaint via gtbank online portal