Gtbank: how to update personal details and Log a Dispense ATM/POS Error complaint

Guaranty Trust Bank is the leading Africa banks that has thousand of branches across the continent that offers Online/Internet Banking, Retail Banking, Corporate Banking, Investment Banking and Asset as well Mobile banking.

The bank has provide medium where customers can now update their information without visiting any banking hall waiting for long queue to be attend to by  customer care . This can be done from their comfort zone

Gtbank disclosed that customer can also update their personal details with the bank through ATM Machine or on the IVR.

You can also read:GTBank Quick Credit: How to Apply for GTbank Salary in Advance Loan

Also customers can now make log ATM and POS dispense Error complaint through USSD CODE without visiting baking hall.

In our today topic we shall be discussing on how to update your personal details with the bank as well on how to log a Dispense Error complaint from anywhere and any time.

What is Dispense Error?

This is when your cash was not dispensed at the ATM or card transaction was declined/failed on a POS/WEB and there is no reversal after 24hours.

It also mean Your transaction fails at the point of making payments via POS/Web but your account is debited for the same value.

In most case Cash is not dispensed from the ATM but the exact amount has been debited from your account.

How to log GTbank Dispense Error complaint

How to make use of GTbank Internet Banking to log Dispense Error complaint at ATM/POS

Log on to internet banking with your User ID and Password
Click “Cards”
Click “Dispense Error”
Select the account and the channel on which transaction occurred.
Complete the displayed form with details of unsuccessful transaction
Provide answer to your secret question
Click “Continue”
Click “Submit”

Also read: GTBank transfer code *737#: How to create or reset 4 digit PIN and Transfer money from your Phone

How to make use of to website log GTBANK Dispense Error complaint at ATM/POS

To log GTBANK Dispense Error complaint using website ——copy and paste the following URL link on your browser and fill your details….
https://gtmt.gtbank.com/DispenseErrorWeb/

How to make use of ATM log GTBANK Dispense Error complaint at ATM/POS

Insert your card in a GTBank ATM
Select dispense error option on the ATM
Select the account type (current/savings)
Details of your last 5 transactions will be displayed
Enter the STAN (6 digit) of the transaction
Click on proceed.
Timelines:

For Local ATM dispense errors that occurred on GTBank terminal, funds are reversed within 24 hours
For Local ATM dispense errors that occurred on other bank’s terminal, funds are reversed between 5-8 days
International dispense errors are resolved in 45 days

You may also like: GTBank USSD Code *737#: How To transfer money, Open account and activate your account

How to update personal details with Gtbank

Updates on Email, mobile number, address, date of birth and name can be done on the internet banking platform or at the branch (relevant documents will be required to be uploaded on the internet banking platform).

On the other hand, Phone number update can be done on the ATM or on the IVR (please follow the automated voice prompt to self-serve for the update) when you call GTConnect

You may also like to read: How to Check GTBank Account Balance, statement of account and Create 737 PIN

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